Customer Service Broker (Pipeline Collection)
Full-time
Ratehub
WHO IS RATEHUB INC?
We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing; helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses - a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser.
Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.
We’re looking for an Experienced Customer Service Broker to join our Insurance team in Alberta, (fully remote replacement role). Reporting to the Customer Service Broker Team Lead, the incumbent will have an exciting opportunity to join the fast growing Insurance brokerage for Ratehub - RH Insurance! The successful candidate will be motivated by working alongside a startup team, thrives in a fast paced environment, and is eager to grow with a rapidly expanding company.
YOUR RESPONSIBILITIES
- Provide quality customer service and professional expert advice to clients
- Proactively conduct renewal reviews to ensure customer retention targets are met
- Handle outbound calls to existing clients for renewal review as necessary
- Liaison with insurers, building and maintaining relationships
- Administer, support and complete policy changes within our company partner’s portals and websites
- Review policies and make recommendations as required
- Adhere to the underwriting criteria set out by our broker partners
- Coordinate and follow up on client documents
- Respond to incoming calls and service customer needs
- Give claims advice to clients, report claims, follow up on claims
- Strong Ability to multitask, prioritize, and manage time effectively
YOUR QUALIFICATIONS
- Alberta level 2 license required
- Minimum 2+ years of insurance experience
- Independent, ambitious and competitive
- Thrives in a fast-paced environment
- Positive attitude
- Looking to grow with a rapidly expanding company
CULTURE FIT:
- Members first - we prioritise the interests and needs of our members above all else. We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L.
- Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
- Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company.
- Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.
- Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate.
Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Broker (Pipeline Collection) in Calgary, AB vacancy
$78k - $128k per year
...for an Experienced Personal Lines Sales Broker to join our fully remote Insurance team... ...quickly build trust and effectively understand customers’ needs and requirements, must be strong... ...~ Identify opportunities to drive customer value with cross selling/up selling ~ Recommend...PipelineCollectionsFull timeRemote work$25 - $40 per hour
...Sales & Customer Service Coordinator $25–$40/hour (base + commission) Work Location: Hybrid remote in Fraser Valley, BC (can be located anywhere... ...consistency - not pressure tactics You’ll have a steady pipeline (50+ calls/day) to work from Pay & Earning Potential...PipelineHourly payLive InWork at officeRemote workFlexible hours- ....C., we serve residential and commercial customers across the new construction and Repair &... ...whatever you’re looking for. But it’s our service capabilities that sets us apart. Job... ...Gem Canada is seeking a highly motivated Customer Service Representative to join our...SuggestedRemplacementFull timeInternshipWork at office
$36.6 per hour
...of work Conduct performance reviews Co-ordinate, assign and review work Organize and maintain inventory Professionalism in customer service Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment...SuggestedPermanent employmentFull timeRemote work$17 per hour
...Who we are At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity,...Suggested$17.5 per hour
...brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance... ...Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face...Full timeContract workTemporary workLocal area- ...Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Customer Service Representative to join the Woodridge Ford Lincoln Dealership! The Wood team believes that its people are its greatest asset....Full time
$36 per hour
...procedures and company policies Perform same duties as workers supervised Co-ordinate, assign and review work Supervision ~ Customer service clerk Experience and specialization Computer and technology knowledge ~ MS Office Additional information Work...Permanent employmentFull timeRemote work- ...themselves while learning some new skills behind the wheel. The Opportunity: Are you a people person who loves engaging with customers and learning about them? Are you a dynamic person who loves a good challenge and fast paced environment? If so, then your job...
$80k per year
...Yo, Merlin: Want to sprinkle a little magic into our customer success center? Do you believe that people come first, and that great service is the key to success? If you’re nodding your head, then we should talk. We’ve got a cracking opportunity for you to join our team as...Casual workWork at officeMonday to fridayFlexible hours2 days per week- ...network technology innovations, and they are looking for a skilled Collections Administrator to assist their dynamic team. This position is... ...If you are a self-starter, with an eye for detail and great customer service, we would love to hear from you! Responsibilities: Manage...CollectionsPermanent employmentFull timeContract workTemporary workWork at office
- ...Position Summary As the Accounting and Collections Assistant, you will support the... ...year-end accounting processes Respond to customer account inquiries Assist with reporting... ...deadlines Strong communication and customer service abilities Proficiency with Microsoft...CollectionsFull timeWork at office
$20 - $25 per hour
...Air conditioned Clean Work setting Department store Urban area Various locations Willing to relocate On-site customer service Electronics specialty shop Hardware store Retail business Wholesalers Home decor Tasks Accept cash, cheque,...Permanent employmentContract workInternshipRelocationFlexible hoursShift workNight shiftWeekend workEarly shiftAMELECO ELECTRIC INC.
Calgary, AB15 days ago- ...We are seeking motivated individuals with strong customer service skills to join a well-established supplemental benefits organization that has supported families for more than 65 years. As we continue expanding into new territories, we are looking for dedicated Benefits Representatives...Remote jobWeekly payFull time
- ...While we are headquartered in Calgary and maintain a satellite office in Houston. What You Would Do in This Role The Intermediate Pipeline Designer assists in the preparation of design documents and drawings during the execution of a project specific to their discipline...PipelineFull timeWork at officeWork from homeFlexible hours
- ...processing. We are headquartered in Calgary and maintain a satellite office in Houston. What You Would Do in This Role The Junior Pipeline Designer assists in the preparation of design documents and drawings during the execution of a project specific to their discipline...PipelineFull timeWork at officeWork from homeFlexible hours
- ...Role Overview As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries...Remote work
- ...Staffmax is working with our client to hire a dedicated Customer Service Representative for a 6-month contract. This role involves handling customer interactions with professionalism and care while supporting the company’s reputation for exceptional service. Contract length...Contract workTemporary work
$18 - $20 per hour
...for a member to add to our close-knit team of individuals in Customer Service in Calgary, AB. We are a hard-working company and are seeking... ...Your responsibilities will include: * Answering phone calls/collecting payments * Maintaining customer database and input of...Hourly payFull timeWork at officeMonday to friday- ...Scope of Position: We are seeking a passionate and experienced Customer Care Supervisor to join our team. In this role, you will work... ...experience. Process charges for lost or damaged materials and services. Ensure all closed job files are complete and filed in the file...Long term contractTemporary workWork at office
$16 per hour
...SCOPE OF RESPONSIBILITY: The New Brighton Residents Association (NBRA) is seeking an individual to provide excellent customer service, day to day enforcement of the rules and regulations of the NBRA, and assist with all tasks necessary for day-to-day office operation. Shift...Part timeWork at officeMonday to fridayFlexible hoursShift workAfternoon shiftWeekday work- ...We are looking for an Customer Service and Sales Coordinator that will be focused creating, processing and fulfilling orders on a day to day basis. The team member will be the one welcoming customers, answering the phones, putting together orders, ordering product, reviewing...Full time
- ...network of experienced mortgage agents, brokers and brokerages - the right partner for... ...Technology With our very own customized end-to-end mortgage brokerage platform... ...a typical week: Manage personal pipeline to ensure service standards and financial goals are met...PipelineCollectionsFull timeContract workLocal areaRemote work
- ...Position Overview We are currently seeking motivated individuals with strong customer service skills to join one of the nation’s leading supplemental benefits organizations, with over 65 years of experience serving working families. As we continue expanding into new territories...Weekly payLong term contractFull timeRemote workWork from home
- ...Our client in Calgary is an industry-leading transportation and supply-chain company, and they are looking for a Customer Service Representative (LTL) who will respond to client inquiries and requests, and ensure shipments are meeting deadlines. Note this is an evening shift...Permanent employmentFull timeContract workTemporary workWork at officeMonday to fridayAfternoon shift
$25 - $31.5 per hour
...great fit!. Burly Boyz Moving is hiring customer-first Furniture Movers! Responsibilities... ...furniture using basic hand tools Customer Service training Staging and setting up... ...timesheets, and inspections, using mobile apps Collecting Payments from clients Inventorying our...Hourly payPermanent employmentFull timeInternshipLong distanceFlexible hours- ...and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one... ...sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly...Long term contractInternship
$70k - $100k per year
...the Role AO is rapidly expanding, and we’re hiring motivated Customer Care Managers to join our remote support team. If you’re looking... ...Provide solutions that meet client needs while delivering excellent service Build strong, lasting client relationships through ongoing...Long term contractFull timeRemote workWork from homeFlexible hours- ...We are recruiting for a Marketing & Placement Broker for a well-established insurance brokerage in Calgary . 3 Reasons to Apply: &##128640; Play a central role in commercial growth by acting as the key link between Account Executives, Account Managers, and insurer partners...Long term contractPermanent employment
Hello World Recruitment
Calgary, AB2 days ago - ...The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Broker (Pipeline Collection). Be the first to apply!
