Customer Service Representative

Who we are

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Employee discounts

What you’ll be doing

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
• Maintain organized records and manage filing systems.
• Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
• Proactively provide input and recommendations to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability

Monday to Sunday from 9:00am to 6:00pm

Compensation

$17.00/hr

What to expect from us

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.