Payroll Manager

Based in Canadian Headquarters
you will work as part of a 22-person North American Shared Services HR Team (called the Regional Center of Excellence (RCoE)), who provide HR and Payroll support to business teams across the Canada and the United States. Working a hybrid schedule, you will serve as the Payroll Manager within a small and fast paced payroll and HR Administration Team providing support to employee populations across Canada.
Working in Mississauga, ON, you will manage a team of 3, who are part of a larger team of 5-6 Payroll/ HRIS Administrative members supporting biweekly payrolls for entities located in the Americas.Supporting an employee population of approximately 2800 (800 in Canada and 2000 in the US), this team has ownership of the management and support of the payroll and time and attendance system, including close partnership with the payroll vendor, Dayforce (former Ceridian) to ensure delivery performance and compliance.
With a peer Payroll Manager located in the United States, you will report directly to the Regional Center of Excellence (Shared Services) Manager (based in Dallas) – with a strong dotted line to the Canadian business leadership team where you will work.
Having implemented Dayforce in mid-2024, there remains some post implementation issues that require additional investigation and resolution to drive optimal functionality. With expected additional growth across the company – both organic as well as through acquisition – you will work in partnership and take direction from the RCoE Manager and ensure best practices as continued improvements are found.
Possessing
deep payroll experience, and a
track record of successful team leadership,
you have worked within global Payroll teams (Canada & US) in growing organizations. During that time, you managed payroll vendor relationships;
worked to ensure function system performance, and have demonstrated solid project, people and change management skills.
Understanding that payroll is the heart of the company – and those that you provide service to, the employee population, your cherished customer – you lead assigned tasks/ projects with empathy and heart to deliver excellence daily.
Core Responsibilities/ Expectations:People Management – Direct Reports and Canadian Stakeholders
Hire, develop & manage the Payroll& HR Administration team members who are supporting Canada
Motivate and recognize the team, ensuring a positive work environment for all team members
Develop and maintain strongrelationships with businessunit HR representatives and other stakeholders and ensure that high-quality services are delivered
Serve as the key contact with applicable vendorson the day-to-day administration of payroll, time and attendance and ensure that vendor services are meeting expectations
Management Oversite
Review, analyzeand verify payrollreports and documents for accuracy;
make necessary adjustments or corrections through established procedures
Analyze and advise on complex mattersrequiring comprehensive knowledge of Payroll and HR Admin policies and procedures
Advise, interpret, and provide direction to HR, management and staff on rules and procedures, federal,provincial and local laws and regulations involving payroll
Authorize, reviewand/or enter Payrolland HR Admin transactions and related data;
Completes appropriate formsto adjust wage/salary account funds or to correct/balance a special situation
Recommend or participate in the development of new procedures and policies related to Payroll and HR Admin operations;
coordinates approved changes within payroll processing system;
updates affected policies/procedures Coordinates, schedules and conducts trainingsessions for payrollspecialists to explainand/or update information regarding payroll policies and procedures, state and federal regulations and laws
Respond verballyor in writing to inquiries, complaints or problemsand makes necessary adjustments of a non-routine nature
Coordinate and interact with federal and provincial agencies on specialized issues pertaining to employee compensation and deductions
Initiate Payroll processing and HR Admin quality assurance reviews, identifies trainingissues and/or problemprone processes to ensure optimal efficiency and error-free operations using defined KPIs
Participates in company projects, mergers and acquisitions and Integrations
The Nuts and Bolts of the Job:Payroll Administration
Liaise with HR Business Partners, Finance and Tax to process biweekly payroll for hourly and salaried employees.
Validate payroll data including earnings, deductions, taxes, garnishments, and benefit deductions
Process payroll adjustments, retroactive pay, off-cycle payrolls, stock options, and tax adjustments as needed.
Support payroll reconciliations, quarter-end, and year-end activities
Maintain accurate payroll records and employee data.
Process profile set-up and payments for international employees with Expatriate and Local Plus status, including currency conversions and gross-up pay.
Systems Administration
Maintain employee payroll data in Dayforce and SuccessFactors.
Complete secondary steps in employee lifecycle transactions, including hires, transfers, promotions, compensation changes, leaves of absence, and terminations.
Monitor timekeeping records, pay policies, and payroll interfaces.
Lead system testing, upgrades, and troubleshooting in coordination with the Payroll Manager.
Open tickets with Dayforce as issues/new programming requests arise. See projects to completion.
Compliance & Reporting
Ensure compliance with federal, provincial, and local payroll regulations, subject matter expert.
Ensuring adherence to CRA regulations, provincial employment standards (such as Ontario ESA), T4/T4A/RL-1 filings, and Records of Employment (ROEs).
Support with tax reporting, payroll-related inquiries.
Support with audits, including payroll, RRSP, Worker’s Compensation, Government agency audits.
Prepare payroll reports, reconciliations, and supporting documentation.
Maintain payroll procedures and audit records.
Complete prevailing wage weekly reporting.
Employee Support
Serve as a primary contact for employee payroll questions. Support escalation tickets as a lead subject matter expert within the team.
Research and resolve payroll issues promptly and professionally.
Provide guidance regarding payroll policies, taxes, deductions, and timekeeping practices.
Global & Cross-Border Coordination:
Partner with internal global/international teams, internal HRIS, and finance teams to handle cross-border tax, benefits, and multi-country payroll alignment.
You Bring:
Demonstrated expertise in payroll principles, practices, regulations and procedures in Canada
Knowledge of applicable federal,provincial, and local payrolland related tax regulations, legislation and guidelines
7+ years of progressive Canadian payroll processing experience required.
2+ years in a leadership or supervisory role.
Certification: maintain a current Payroll Compliance Practitioner (PCP) certification or Certified Payroll Manager (CPM) certification through the National Payroll Institute.
Experience with Dayforce Payroll and Workforce Management.
Experience with SAP SuccessFactors or another HRIS preferred.
Strong knowledge of payroll taxes, wage and hour laws, garnishments, and deductions.
Advanced Microsoft Excel skills.
Bachelor’s degree in accounting, Finance, Human Resources or related field, preferred.
Experience supporting payroll projects, system implementations or process improvement initiatives.
Strong attention to detail and ability to manage multiple priorities within tight deadlines.
Excellent communication and stakeholder management skills.
Knowledge of working with Expatriate and international assignment employees and reporting of earnings throughpayroll system (e.G., shadow payrolls)
Familiarity with U.S. payroll processes, tax regulations, & multi-jurisdictional payroll is a strong asset.
Good organizational and analytical skills;
Ability to multi-task, problem-solve, and meet deadlines
Positive attitude and you enjoy managing people and process.
Bilingual – English/ French language fluently (preferred)
Vacancy statement : This position is a new role that is currently vacant in our Canadian Headquarters.
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