*Bilingual Customer Service Representative — 100% Remote

Bilingual Customer Service Representative — Remote

Be part of a team dedicated to delivering exceptional customer experiences. Contribute to resolving inquiries, managing follow-ups, and ensuring customer satisfaction in a dynamic and supportive setting. Benefit from a fully remote work arrangement and the opportunity to make a meaningful impact every day.

What is in it for you:

• Hourly salary of $23-25, based on experience.

• 11-month contract with the potential for permanent employment.

• Initial training schedule: 8:00 am to 4:00 pm for the first few months.

• Shift rotation: Based on operational requirements.

• Possible shifts after the initial training period:

• 9:00 am to 5:00 pm.

• 10:00 am to 6:00 pm.

• 12:00 pm to 8:00 pm.

• Full-time: 37.5 hours per week.

• Remote: Anywhere in Canada.

Responsibilities:

• Respond to customer inquiries regarding products, services, billing matters, and disability claims.

• Handle inbound and outbound customer interactions.

• Resolve customer complaints through refunds, exchanges, or billing adjustments.

• Contact customers with updates regarding inquiries, claims, claim investigation results, and planned adjustments.

• Escalate unresolved customer issues to the appropriate departments for further investigation.

• Maintain accurate and detailed records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.

• Provide follow-up support to ensure customer satisfaction.

• Document customer information and interactions accurately.

• Coordinate with internal departments as required to support issue resolution.

What you will need to succeed:

Required qualifications

• High school diploma or GED.

• 2-4 years of customer service-related experience required.

• Experience in customer service environments such as call centers, retail, or service organizations.

• Data entry experience with strong documentation accuracy.

• Proficiency with Microsoft Outlook, Excel, or similar computer applications.

• Ability to accurately document and record customer information.

• Ability to communicate in both French and English to support customer interactions.

Required soft skills

• Strong verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Attention to detail.

• Ability to work independently and manage time effectively.

Preferred qualifications

• Call center or high-volume customer support experience.

• Experience handling billing or service-related complaints.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.