BDC Service Representative (Performance Acura North Mississauga - 12 Month Contract)

Description

Position at Performance Auto Group

Drive for Excellence

Performance Acura North Mississauga is a first class dealership with access to some of the most exceptional vehicles in the GTA. Equipped with Acura’s entire new line up, our dealership received elite status in our first year of operation showcasing our dedication to quality. 

Performance Acura North Mississauga is looking for a BDC Service Representative to join their dynamic team on a 12 Month Contract.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience : Every customer is entitled to a great experience
• Integrity:  We are honest and transparent in our actions
• Diversity:  We are stronger through the inclusion of people, brands and ideas
• Innovation:  We passionately embrace opportunities for new and continuous improvements
• Empowerment:  We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Communicate effectively by telephone and email with customers (both inbound and outbound communication)
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to all customer inquiries and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Utilize dealership call scripts for all inbound and outbound service calls.
• Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals
• Update the CRM with information regarding all verbal communication with customers. Enter information in the Appointment Log when an appointment is scheduled.
• Study products and services to continually enhance ability to assist customers.
• Communicate with the BDC Manager relative any potential customers issues or problems.
• Follow the policies and procedures of the BDC department and Performance Honda Mayfield. 

What you need to succeed:

• Previous experience in a dealership environment is considered an asset.
• A high school diploma or GED.
• May be required to work on Saturday as per business needs.
• Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
• Excellent listening and communication skills.
• Ability to work under pressure in a fast-paced environment.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Discount on vehicles, service and parts for you and your family
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Contract

Compensation (expected hourly wage): $19.00 - $20.00 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.