Customer Success Analyst

Full-time

Sodales Solutions

Job Description

The Customer Success Analyst plays a critical role in driving customer retention, satisfaction, and growth by leveraging data, insights, and cross-functional collaboration. This position is responsible for analyzing customer health metrics, identifying trends and risks, supporting customer success initiatives, and providing actionable recommendations that improve the customer experience and business outcomes.

Responsibilities

Monitor and analyze customer health scores, usage data, renewal metrics, and engagement trends.

Develop dashboards and reports to track customer success KPIs.
Identify at-risk customers and provide recommendations for proactive intervention.

Analyze churn, retention, and expansion opportunities.

Serve as a point of contact for customer inquiries, product questions, and escalations.

Monitor and analyze support ticket trends to identify recurring customer issues and opportunities for process improvement.

Collaborate with Technical Support, Product, and Engineering teams to ensure timely resolution of customer concerns.

Track support SLAs and customer response times to maintain high service standards.

Assist in managing escalated customer cases and provide proactive communication throughout the resolution process.

Document customer-reported issues, feedback, and feature requests to support product enhancements.

Conduct root-cause analysis of support cases and recommend preventative measures.

Partner with Customer Success Managers (CSMs) to optimize customer lifecycle management.

Support onboarding, adoption, renewal, and customer advocacy initiatives.

Track customer engagement and product utilization.
Assist in developing customer success strategies based on data-driven insights.

Communicate customer needs and trends to internal stakeholders

Support process improvement initiatives that enhance operational efficiency and customer experience

Qualifications
• Degree in computer science or business management and related fields
• 3+ years of BA experience
• Familiar with Agile methodology, ASAP methodology and Design Thinking
• Having excellent problem-solving skills to identify improvement opportunities and suggest product road maps
• Ability to work as an individual contributor as well as a team player
• Requires cross platform integration knowledge
• Experience with SAP technologies is a plus
• Experience with full life-cycle implementations

Apply

Vacancy posted 8 hours ago

Similar jobs that could be interesting for youBased on the Customer Success Analyst in Toronto, ON vacancy

Customer Success
...Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company. This is a hands-on role for someone who moves fast, thrives...
Suggested
Long term contract
Full time
Internship
Work at office
Phylo
Toronto, ON
15 hours ago
Senior Customer Success Manager
...build real world value. THE WORK: As a Ripple Treasury Customer Success Manager, you are a critical part of our customers’ adoption... ...with enterprise customer teams at various levels — from treasury analysts and finance managers through CFOs and C-suite stakeholders —...
Suggested
Long term contract
Full time
Flexible hours
Ripple
Toronto, ON
15 hours ago
Customer Success Manager
...common, because public data should actually be public. Learn more at nationgraph.com The Opportunity We're looking for a Customer Success Manager to own onboarding and adoption across our growing customer base. You'll work side-by-side with a dedicated Account...
Suggested
Internship
Local area
Work from home
Flexible hours
Nationgraph
Toronto, ON
8 hours ago
Customer Success Manager
...Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon. You’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across...
Suggested
Long term contract
Full time
Flexible hours
Ribbon Ai
Toronto, ON
15 hours ago
Customer Success Manager
...Customer Success Manager Location: Toronto, ON, Canada Type: Full-Time Experience: Mid Level Who We Are TitanFile is an award-winning solution enabling secure, efficient exchange of confidential files. As the easiest, most secure file sharing service available, we...
Suggested
Full time
Work at office
Flexible hours
Titanfile
Toronto, ON
15 hours ago
Customer Success Manager
$60k - $75k per year
...to help them save time and money, while creating exceptional experiences, now and into the future. Job Description As a Customer Success Manager, Mid-Market, your priority focus will be delivering value to your customers during the entire duration of the partnership...
Full time
Internship
Remote work
Worldwide
Flexible hours
Jitterbit
Toronto, ON
15 hours ago
Customer Success Manager
...for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance... ...how businesses operate globally. We are seeking a Customer Success Manager to join our team and support some of our largest global...
Long term contract
Full time
Sysaid Technologies
Toronto, ON
15 hours ago
Customer Success Manager
...Marsello helps over 2,000 brands around the world build stronger customer relationships through personalized loyalty marketing. We're growing fast, and we're looking for a Customer Success Manager based in Toronto to join our global team spread across New Zealand, Canada,...
Full time
Remote work
Marsello
Toronto, ON
15 hours ago
Customer Success Manager
$85k - $95k per year
...Management Software brand in the world. Serving over 8,000 customers globally, processing more than 125 million orders per year, and... ...by Forbes Advisor. How you'll make an impact: As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our...
Long term contract
Full time
Cin7
Toronto, ON
15 hours ago
Customer Success Manager
...companies and top-rated startups in 2025 , 2024 and 2023 , Float is customer-obsessed, passionate and entrepreneurial, with a team that... ...making decentralized so that all team members feel ownership in our success. Our Product Float is Canada's complete business finance...
Long term contract
Full time
Internship
Work at office
Float
Toronto, ON
15 hours ago
Director, Customer Success
$160k - $189k per year
...The Director, Customer Success is a senior leadership role responsible for driving retention, expansion, and long‑term customer value across a strategic Enterprise portfolio of B2B SaaS customers. This role owns excellence in execution—translating strategy into outcomes...
Long term contract
Permanent employment
Full time
Work at office
Flexible hours
Achievers
Toronto, ON
15 hours ago
Manager, Customer Success
...have opened this role to remote candidates as an exception to our standard policy. The Adventure Ahead As our Manager of Customer Success, you will step into a pivotal leadership role directly reporting to the Vice President of Customer Success. You will lead, inspire...
Full time
For contractors
Work at office
Remote work
Worldwide
3 days per week
Docebo
Toronto, ON
15 hours ago
Customer Success Manager I
$80k per year
...At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Manager I, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most...
Long term contract
Permanent employment
Full time
Contract work
Work at office
Flexible hours
Achievers
Toronto, ON
15 hours ago
Customer Success Manager
$100k per year
...Guide new clients through onboarding, ensuring they are set up for success and confident in using Mortgage Automator to its full potential.... ...clients maximize their use of the platform and contributing to Customer Lifetime Value (CLTV). Proactively monitor client accounts to...
Remote job
Long term contract
Full time
Work at office
Flexible hours
Mortgage Automator
Toronto, ON
15 hours ago
Customer Success Manager
$85k per year
...Description The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage some of the largest banking accounts in North America. This is a strategic role that serves as our number one customer and company advocate. The role displays superior customer...
Long term contract
Full time
Temporary work
Local area
Flexible hours
Day shift
Calabrio, Inc.
Toronto, ON
15 hours ago
Customer Success Lead
...Help Ribbon’s customers transform how they hire while building the foundation for Customer Success at one of the fastest-growing AI companies in recruiting. As our Customer Success Lead, you’ll be our first dedicated CS leader and a hands-on player-coach responsible for making...
Full time
Flexible hours
Ribbon Ai
Toronto, ON
15 hours ago
Customer Success Manager
...shaping healthcare's next era. Ready for the challenge? Job Summary We're seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of mid-market healthcare organisations. In this role, you'll own 20-...
Full time
Heidi & Co
Toronto, ON
15 hours ago
Customer Success Manager
...POSITION DESCRIPTION POSITION: Customer Success Manager REPORTS TO: Manager, Customer Success Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. For over 35 years, Cority...
Full time
Contract work
Cority Software
Toronto, ON
15 hours ago
Customer Success Specialist
...mission to make a real impact - for our customers, our team, and the world around us. We believe... ...into remarkable outcomes. Showing Customer Empathy ❤️ You bring humble confidence... ...announce that we are looking for a Customer Success Specialist to join our team at Levitate....
Full time
Levitate
Toronto, ON
15 hours ago
Customer Success Manager
$75k - $85k per year
...As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a trusted advisor, customer advocate, and internal orchestrator across the...
Full time
Lone Wolf Technologies, Inc. ®
Toronto, ON
15 hours ago
Customer Success Associate
...has quickly led to big wins, including: Driving 100+ paying customers under 12 months of launching Partnering with industry... ...excellence in its craft, apply. The Role We're looking for a Customer Success Associate to own our start-up customer base and serve as the...
Full time
Work at office
3 days per week
Accord.
Toronto, ON
15 hours ago
Customer Success Associate
$64k - $74k per year
...We are looking for a Customer Success Associate to join our team in Toronto! As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play...
Long term contract
Full time
Contract work
Achievers
Toronto, ON
15 hours ago
Customer Success Manager
...we are looking for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We are building the Customer Success program to help drive FacilityOS's growth forward. We are looking for a rockstar Customer Success Manager who will manage, retain...
Full time
Work at office
Flexible hours
FacilityOS
Toronto, ON
15 hours ago
Customer Success Representative
$52k - $55k per year
.... We welcome talented individuals to explore rewarding career opportunities across our diverse teams. Job Summary The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service...
Full time
Sunpan
Toronto, ON
15 hours ago
Head of Customer Success
...Role Overview & Key Responsibilities: As Head of Customer Success, you will build, lead, and scale the Customer Success function at Mortgage Automator. You will serve as a strategic partner across Product, Sales, Onboarding, Support, and Marketing, working cross-functionally...
Long term contract
Full time
Internship
Lucas James Talent Partners
Toronto, ON
15 hours ago
Manager, Customer Success
...with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging... ...more information, visit WPP.com. Why we're hiring: The customer success team includes support, and solutions engineering. Responsible...
Full time
Work at office
Local area
Wpp Plc
Toronto, ON
15 hours ago
Technical Success Analyst
$77k - $96k per year
...As a Technical Success Analyst and a valued member of the Technical Success team at Marqeta, you will serve as a trusted technical and payments advisor for our customer base. The Technical Success team sits within our Go-To Market (GTM) organization and is on the critical...
Long term contract
Full time
Work at office
Remote work
Flexible hours
Marqeta
Toronto, ON
15 hours ago
Senior Customer Success Operations Manager
...startups in 2025 , 2024 and 2023 , Float is customer-obsessed, passionate and entrepreneurial,... ...all team members feel ownership in our success. Our Product Float is Canada’s... ...systems. You've primarily worked as an analyst supporting operations rather than owning...
Full time
Work at office
Float
Toronto, ON
15 hours ago
Customer Success Evaluator - Expert
$80 - $120 per hour
...include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer success / support operations Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote Role...
Full time
Contract work
Summer work
Work at office
Remote work
Mercor
Toronto, ON
15 hours ago
Principal Customer Success Manager
$135k - $150k per year
...As Principal Customer Success Manager, you will own the success of Tipalti's largest and most strategic customers, ensuring they achieve meaningful outcomes with our products and services. Serving as the primary point of contact for these accounts, you will build strong, lasting...
Long term contract
Full time
Work at office
Flexible hours
Tipalti
Toronto, ON
15 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Analyst. Be the first to apply!