Enterprise Customer Success Manager
Riverside.Fm
For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.
Location: This role is open to candidates based in Toronto or the Greater Toronto Area (GTA) . The role will require one office day every month at our Downtown Toronto office.
What you bring to the table:
- At least 5+ years of experience in customer success in a SaaS environment managing enterprise logos.
- Experience working in a fast-paced startup environment
- Occasional client visits
- Passion to apply your tech-savviness to learn Riverside’s product functionality
- An ability to excel in achieving KPIs and targets
- Strong verbal and written communication skills in English
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and execute multiple tasks with deadlines
Bottom line?If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.
- ...CST Were looking for someone to own a portfolio of enterprise SEO clients end to end the relationship the renewal and... ...to 5 years owning enterprise client relationships in a Customer Success or Account Management capacity . Non-negotiable this is a retention and relationship...SuggestedFull timeRemote workShift work
- ...how residential real estate is managed and operated at scale. Our... ...solutions, and measure ourselves by customer outcomes. We live by P.I.E. (... ...At SuiteSpot, our Customer Success Manager (CSM) is the... ...Proven track record of managing enterprise relationships, driving retention...SuggestedLong term contractFull timeRemote workFlexible hoursShift work
$100k - $110k per year
...team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming... ...is looking for a Senior Customer Success Manager to join our team in North America and... ...to customer teams in mid-to-large enterprises, helping them drive business outcomes,...SuggestedLong term contractLocal areaFlexible hours1 day per week- ...collaboration, and purpose are the heartbeat of our success. We were among the first to harness the... ...compliance. The Role As a Senior Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including...SuggestedContract work
- ...accessible, reliable, and intelligent for everyone. As a bilingual Customer Success Manager (CSM) , you'll play a critical role in helping our... ...include real estate owners, utilities, municipalities, and enterprise partners. You'll manage a dedicated portfolio of named accounts...SuggestedLong term contractFull timeContract workWork at office
$156k - $190k per year
...real world value. THE WORK: As a Ripple Treasury Customer Success Manager, you are a critical part of our customers’ adoption and... ...treasury solutions. You will play a pivotal role in ensuring our enterprise treasury and finance customers achieve their desired...Long term contractFull timeWork at officeLocal areaFlexible hours- ...society. The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will... ...Engineering, Sales, and Product Management) ~ Management of Enterprise, Strategic customers ~ Excellent verbal and written...Work at officeLocal areaWorldwideFlexible hours3 days per week1 day per week
- ...YOUR MISSION The Smart Factory Customer Success Manager is the primary post-go-live partner for Nulogy’s Smart Factory customers. You will... ...advance them Manage multi-site deployment sequencing for enterprise customers, ensuring each new site benefits from lessons learned...Full timeContract workInternshipRemote workFlexible hours
$90k - $100k per year
...the Year’ four times since 2020 in different countries. Job Description ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team . In this role, you will act as a trusted advisor to our customers, helping them maximize...Long term contractWork at officeHome officeTrial period2 days per week3 days per week- ...s driving performance, then turn those insights into repeat successes. Motion is built to help teams do exactly that. Our platform... ...conviction behind what we’re building. About the Senior Customer Success Manager role Most CS jobs are about driving adoption of a tool....Permanent employmentFull timeSummer workWork at officeRemote workWork from homeShift work
Motion
Toronto, ON8 days ago $102.4k - $128k per year
...As a Senior Customer Success Manager Partnerships you will join our growing Customer Success organization in a newly created role focused on delivering an exceptional post-go-live experience for customers brought to Tipalti through our strategic partner ecosystem. At its...Long term contractFull timeWork at officeFlexible hours- ...developers to add email calendar and contact management features into their applications. We... ...across platforms. The Team Our Customer Success organization is dedicated to maximizing... ...opportunities. Youll work closely with Enterprise Customer Success Managers Sales Revenue...Full timeInternshipRemote work
$85k per year
...Description The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage some of the largest banking accounts in North America. This is a strategic role that serves as our number one customer and company advocate. The role displays superior customer...Long term contractFull timeTemporary workLocal areaFlexible hoursDay shift$64.3k - $73k per year
...- 02:59 We are looking for a high energy, proactive Bilingual Customer Success Consultant to join our Customer Success Team. The Customer Success... ...customer telemetry data to proactively intervene and manage churn risk. • Serve as the customer advocate to ensure that...Remote jobLong term contract$78k - $85k per year
...’s Healthcare Professionals. The best customer relationships begin with trust: understanding... ...Experience products help institutions manage complex academic programs, understand... ...throughout their journey. As our next Customer Success Manager, you’ll build trusted...Long term contractFull timeImmediate startRemote workShift work$100k - $105k per year
...career/life planning tools to support student success and documentation of learning. You can... ...re looking for an experienced Team Lead, Customer Success to lead the day-to-day... ...roadblocks. Alongside leading the team, you will manage a small portfolio of accounts to stay closely...Long term contractFull timeWork at officeRemote workFlexible hoursShift work1 day per week- ...Overview We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and... ...environments. Key Responsibilities Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools...Remote jobFor contractors
$100k - $120k per year
...About the Role As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients... ...including how AI will reshape the products they build and the customer experiences they deliver. This is transformation work, and...Full timeWork at officeWork from homeWorldwideFlexible hours$100k - $120k per year
.... And we’d love for you to join us! About the job - Scaled Customer Success Lead Join our Customer Success team in a net-new, high-impact... ...solve this problem: How can we use data, automation and AI to manage our SMB customer relationships at scale? As our Scaled...Work at officeWorldwide1 day per week$117k - $160.6k per year
...If you are too, let's talk. Love our Customers is our #1 Value at Okta. The Okta Customer... ...our renewal rates. The Success Insights Manager role is an exciting opportunity to help... ...to understand the needs of large Enterprise customers and develop solutions that scale...Local areaWorldwideFlexible hoursShift work$80 - $160 per hour
...Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Support / Success Professionals Type: Contract Compensation: $80–$160/hour Location: Remote Role Responsibilities...Remote jobContract workSummer work$80 - $120 per hour
...include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer success / support operations Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote Role...Remote jobContract workSummer workWork at office$98k - $140k per year
...Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with... ...strategic research and insights, managing senior client relationships, and ensuring... ...executive presentation of results. ~ Manage client expectations and confidently navigate...Full timeContract workInternshipLocal areaFlexible hours$50k - $70k per year
...Support Customer Success Managers in managing customer relationships and ongoing account activities. Build positive working relationships with... .... ~13 years of experience in Customer Success Account Management Customer Support Business Analysis or a customer-facing role...Full timeInternship$60k - $85k per year
...opportunity and complexity into success. Our capabilities include... ..., cost, asset and commercial management, controls and performance,... .... This job is part of the Enterprise Project Management division.... ...Negotiate with senior management, customers, and external parties of...Full timeContract workWork at officeFlexible hours$69.5k - $119.5k per year
...We are currently seeking a Manager to lead our Salesforce Developers on the Enterprise CRM team. Utilize programmatic and... ...declarative skills to extend and customize Salesforce. Hands-on technical developer... ...to meet deadlines and ensure successful implementation. Act as the...Full timeInternshipWork at office$145k - $165k per year
...technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our... ...senior stakeholder relationships independently in consulting, customer success, or a high-growth company ~ Fluency in French and English...Long term contractFull timeContract work$75k per year
...business strategies that benefit workers, customers, and communities. We also publish... ...Role: The Event Production & Client Success Manager manages the logistical needs of our production... ..., and contribute to renewal rate and customer satisfaction scores Requirements...Full timeTemporary workRemote work$85k - $95k per year
...Move forward. Together. On Mission. Who we need The Manager Enterprise Technology & Service Delivery is a hands-on role responsible... ...and service metrics including response and resolution times customer satisfaction service quality and continuous improvement objectives...Full timeWork at officeRemote work- ...are too, let's talk. Technical Account Manager (TAM) – Enterprise - Auth0 Okta: The World’s Identity... ...secure all types of identity, including customers, employees, partners, and AI agents.... ...escalations collaboratively with Customer Success and Engineering. Advocate for...Work at officeLocal areaWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Enterprise Customer Success Manager. Be the first to apply!
- technical customer success manager Toronto, ON
- customer success manager remote Toronto, ON
- senior customer success manager Toronto, ON
- customer success manager work from home Toronto, ON
- partner success manager Toronto, ON
- customer success manager Toronto, ON
- customer Toronto, ON
- cibc customer contact centre Toronto, ON
- customer success agent Toronto, ON
- customer success Toronto, ON