Auto Parts Associates

Job Responsibility:

Canadian Tire North is currently hiring part-time Automotive Parts Associates .

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Responsibility and Tasks

· Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.

· Answers questions and provides friendly advice and services to customers.

· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

· Handles multiple customers in an effective and efficient manner.

· Sources and orders automotive parts for customers through authorized suppliers.

· Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.

· Processes returns, warranties and castings as required.

· Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.

· Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).

· Stocks shelves and merchandise display areas using modules and planograms as guidelines.

· Walks their assigned sections to understand what needs to be accomplished on a daily basis.

· Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

· Locates products in the warehouse.

· Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.

· Completes other tasks, as required.

Requirements & Competencies

· Knowledge of market trends in the automotive service industry

· Knowledge and understanding of mechanical components of automobiles

· Ability to work effectively with auto parts ordering systems and computerized work order systems

Physical Demands and Working Conditions

· Stand/walk for 8 hours.

· Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.

· Lift and turn repeatedly throughout the shift.

· Lift above the shoulder, from floor to shoulder and floor to waist.

· Ability to go up and down a ladder while carrying merchandise.

· Walk and carry things at the same time and push/pull, as required.

· Twist, turn, reach and work above shoulder level.

Job Types: Part-time, Permanent

Pay: From $15.00 per hour

Benefits:

• Dental care
• Extended health care
• Profit sharing
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Application question(s):

• What is your shift availability?

Experience:

• automotive: 1 year (preferred)

Work Location: In person