Technical Support Associate at Scotiabank
Scotiabank
Enhance your career with Scotiabank as a Technical Support Associate in Toronto. Provide high-quality technical support and customer service across various business applications and systems. In this pivotal role, you'll manage technical issues for Scotia Global Asset Management, ensuring system reliability and availability. Collaborate with IT professionals to provide effective IT solutions, maintain communication across teams, and uphold exceptional service levels. This position requires strong technical knowledge, excellent organization, and communication skills to support users effectively. Key Responsibilities:
- Offer daily end-user technical support for production systems
- Escalate issues to management for swift resolution
- Triage high-priority system availability problems
- Develop and implement new technical infrastructure solutions
- Maintain strong relationships with all support units
- Undergraduate Degree in Computer Science or equivalent
- 5-7 years of technical support experience
- Excellent verbal and written communication skills
- Strong organizational skills for managing multiple tasks
- Relevant technical designations such as MCSE
Vacancy posted 1 hour ago
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