PAYROLL BENEFITS PENSION SERVICE REP 3

Job ID: 64541

Job Category: Finance, Accounting & Purchasing

Division & Section: Pension, Payroll & Employee Benefits, Business Intelligence & Analytics

Work Location: Metro Hall, 55 John Street

Job Type & Duration: Full-time, 1 Temporary (12-month) Vacancy

Hourly Rate and Wage Grade: $36.35 - $39.69

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 14-MAY-2026 to 02-JUN-2026

As part of the Business Services, Digital Employee File (DEF) project team, the Payroll Benefits Pension Service Rep 3 will perform clerical and administrative functions related to employee file documents and migration of digital employee files to support the payroll, benefits and pension transformation initiatives that modernizes and automates the business processes.

Note:

The successful candidate is expected to be in the office 5 days a week.

Major Responsibilities:

• Organizes the administration of documents related to the payroll, pension and benefits’ employee files for the DEF project.
• Prepares documents, statistical summaries and reports requiring assessment and analysis of data. Checks and corrects work for accuracy. 
• Responds to telephone, emails and in-person enquiries from employees, management and project team members regarding payroll employee files and procedures.
• Monitors files received, input, track and document progress ensuring completion is within strict timelines.
• Performs data entry of employee files information and performs routine system entries.
• Coordinates meetings, schedules events, notify participants, distributes agenda, etc. Takes minutes as required.
• Establishes and maintains manual and computerized filing and data retrieval information systems, including file correspondence, records, and reports. Files/inputs and retrieves information for responding to inquiries, and reports. Maintains and updates official documents and policies.
• Updates DEF system master data in regards to changes. 
• Prepares correspondence and performs varied clerical duties involving the operation of the unit.
• Answers inquiries from co-workers and maintains files that relates to payroll/benefit/pension secured and properly stored.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience in providing clerical and administrative support in a pension, payroll or benefit processing, employee service centre or business services/operations environment.
2. Experience using Microsoft Office Suite (i.e. Word, PowerPoint, Excel) and reporting software.
3. Experience in accurately inputting high volumes of data and establishing and maintaining efficient manual and electronic filing systems.
4. Experience in dealing with confidential information.

You must also have:

• Excellent organizational and time management skills, including attention to detail, and the ability to set and deal with conflicting priorities and meet deadlines.
• Excellent customer service and interpersonal skills with the ability to communicate effectively with all levels of staff, elected officials, the public and external contacts in person, by telephone and in writing.
• Ability to work collaboratively as part of a team and establish good working relationships with staff at all levels in the organization as well as external clients.
• Ability to exercise independent judgment and discretion in dealing with confidential operational matters and management staff.
• Strong analytical and problem-solving skills in combination with the ability to perform duties with minimal supervision.
• Basic understanding of technology assets in a standard office environment.
• Ability to work overtime, evenings and weekends, as required.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.