Autoplan Processing Support Services Trainer/Evaluator

Reference Number: 4792

Posted Date: Jun 2, 2026

Employment Type: Permanent Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $62298.60 - $67048.80 Annually

Location: North Vancouver, British Columbia, Canada

ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered.

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

PURPOSE

To provide training and support to department staff regarding operating procedures and systems and develop training courses and materials for new procedures and systems.

Knowledge/Technical Skills

• of the relevant department policies, procedures and processes to assess user requirements, develop training courses and materials and carry out training functions

• of department business functions, programs and services

• of the relevant acts and regulations pertaining to the department

• of the relevant manuals, reference materials and terminology to carry out training and development functions

• of training techniques, principles and concepts

• of the relevant department and corporate databases and systems as they pertain to carrying out training and support functions

• previous experience in Autoplan Processing Support Services is required

• of the relevant computer applications to develop training materials

Analytical/Problem Solving Skills

• to conduct training needs analysis

• to assess operating procedures and systems and recommend alternatives

• to assess whether training programs and tools meet objectives

• to develop appropriate training courses

Communication/Interpersonal Skills

• to provide training to department staff related to operating procedures and systems

• to provide guidance and assistance to department staff regarding training issues and needs

• to participate in team discussions regarding training course feedback and development

Organizational Skills

• to schedule training programs with minimal effect on the operations of the department

• to plan and organize workload to meet ongoing concurrent deadlines

• to adapt to changing departmental procedures and requirements

Physical/Concentration Skills

• to maintain a moderate level of mental and visual concentration while reviewing and designing training materials

• to remain alert while training others

• to routinely stand for prolonged periods while teaching courses

• to lift and move training materials

Leadership Skills

• to provide training and direction to work unit staff related to their activities and the procedures to follow

• to provide guidance to trainees while in a training program including assessing performance

The above requirements would typically be met through post-secondary training related to adult education and a few years of related experience that would result in an understanding of the development and evaluation of training programs.

TYPICAL RESPONSIBILITIES

Analysis of Business Requirements

Establishes and documents internal procedures consistent with departmental business objectives.

Course Design/Technical Writing

Designs and produces training materials and the tools necessary to provide training on current or new procedures and systems. Writes technical and departmental procedures.

Training

Implements training programs for, and conducts training sessions with, department staff related to operating procedures and systems. Training sessions would be held either in person or over MS Teams.

Assessment

Conducts training needs analysis, assesses performance, and evaluates training programs relative to their objectives. Develops and/or recommends new training methods, procedures, and systems.

Customer Service

Assists departmental staff with questions/issues related to operating procedures and training needs.

Leadership

Guides and coordinates the work of staff within the work unit related to their training activities and procedures to follow. Provides technical guidance and assistance to staff related to the implementation of new programs/procedures affecting the department.

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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