Processing Center Advisor - Child Care Programs
Full-time
Upstaff
Job Title
Child Care Assessor / Representative (Hybrid) – Government of Alberta
Location
Edmonton or Calgary, Alberta (Hybrid)
Client
Government of Alberta – Education and Childcare
Employment Type
Contract
Positions
8
Job Summary
The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.
Key Responsibilities
- Review, assess, and process child care subsidy applications, renewals, and amendments.
- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to inquiries via phone, email, and online channels.
- Guide families and childcare providers through program requirements and online services.
- Investigate and resolve application, eligibility, payment, and system-related issues.
- Maintain accurate records and ensure compliance with privacy and information management standards.
- Collaborate with internal teams and external stakeholders.
- Support operational improvements, testing, training, and special projects.
- Deliver professional, empathetic, and client-focused service.
Requirements
Required Qualifications
- High School Diploma or GED.
- Minimum 3 years of customer service and/or retail experience.
- Minimum 2 years researching documentation to determine appropriate resolutions.
- Minimum 3 years working in a fast-paced environment.
- Minimum 3 years prioritizing work in a complex environment.
- Strong analytical, organizational, and communication skills.
- Ability to interpret policies, procedures, and legislation.
- Experience handling confidential information professionally.
Preferred Qualifications
- Diploma, Certificate, or Degree in Office Administration or a related field.
- Experience navigating multiple computer systems simultaneously.
- Call centre/customer support experience.
- Government, benefits administration, or eligibility assessment experience.
- Experience supporting clients through complex or sensitive situations.
- 4+ years of experience in a similar administrative or assessment role.
Work Schedule
- 36.25 hours per week
- Monday to Friday
- 8:15 AM – 4:30 PM (Alberta Time)
- Hybrid work arrangement
- Candidates must reside within one hour of Calgary or Edmonton
- Office attendance may be required up to 5 days per week based on operational needs.
Security Requirements
Successful candidates must complete:
- Level 2 Enhanced Security Screening
- Criminal Record Check
- Financial Management Risk Indicator Screening (FMRIS)
Required Skills
- Customer Service
- Eligibility Assessment
- Program Administration
- Case Management
- Administrative Support
- Document Review
- Analytical Skills
- Problem Solving
- Data Entry
- Multi-System Navigation
- Call Centre Support
- Microsoft Office
- Communication Skills
- Time Management
- Attention to Detail
- Confidential Information Handling
- Team Collaboration
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Processing Center Advisor - Child Care Programs in Edmonton, AB vacancy
- ...focused professionals to join our team as Child Care Assessors/Representative. In this role,... ...through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-... ...Review, assess, and process applications, renewals, and amendments in...Suggested
$20 per hour
...games and outings for children Prepare and serve nutritious meals Prepare infants and children for rest periods Supervise and care for children Tend to emotional well-being of children Cook Additional information Security and safety Bondable Criminal...SuggestedPermanent employmentFull timeRelocation$20 per hour
...and cleaning duties Travel with family on trips and assist with child supervision and housekeeping duties Bathe, dress and feed... ...Prepare infants and children for rest periods Supervise and care for children Tend to emotional well-being of children Administer...SuggestedPermanent employmentFull timeLive In- ...Perform light housekeeping and cleaning duties Travel with family on trips and assist with child supervision and housekeeping duties Discipline children according to the methods requested by the parents Instruct children in personal hygiene and social development...Suggested
$20 per hour
...home Responsibilities Tasks Perform light housekeeping and cleaning duties Travel with family on trips and assist with child supervision and housekeeping duties Discipline children according to the methods requested by the parents Instruct children in personal...SuggestedPermanent employmentFull timeRemote work$20 per hour
...and cleaning duties Travel with family on trips and assist with child supervision and housekeeping duties Bathe, dress and feed... ...Prepare infants and children for rest periods Supervise and care for children Tend to emotional well-being of children Credentials...Permanent employmentFull time- ...and cleaning duties -Travel with family on trips and assist with child supervision and housekeeping duties -Wash, iron and press... ...-Prepare infants and children for rest periods -Supervise and care for children -Take children to and from school and to appointments...Permanent employmentFull timeTemporary workLive InImmediate start
$20 per hour
...personal hygiene and social development Maintain a safe and healthy environment in the home Organize, activities such as games and outings for children Prepare and serve nutritious meals Supervise and care for children Tend to emotional well-being of children...Permanent employmentFull timeRemote work$20 per hour
...absence of parents Perform light housekeeping and cleaning duties Travel with family on trips and assist with child supervision and housekeeping duties Care for pets Bathe, dress and feed infants and children Discipline children according to the methods requested...Permanent employmentFull timeRemote work$20 per hour
Home Child Care Provider Jennifer and Stephane Location Edmonton, AB Salary 20.00 hourly / 33 hours per week Full time Starts as soon as possible Languages English Education Secondary (high) school graduation certificate Experience 7 months to less than 1 year Work...Hourly payFull timeLive InImmediate start$20 per hour
...Prepare infants and children for rest periods Supervise and care for children Tend to emotional well-being of children Credentials... ...Certificates, licences, memberships, and courses ~ Emergency child care first aid and CPR Experience and specialization Target...Permanent employmentFull timeLive InRemote work$22 per hour
...Responsibilities Tasks Travel with family on trips and assist with child supervision and housekeeping duties Wash, iron and press... ...Prepare infants and children for rest periods Supervise and care for children Take children to and from school and to appointments...Permanent employmentFull timeRemote work$20 per hour
...games and outings for children Prepare and serve nutritious meals Prepare infants and children for rest periods Supervise and care for children Tend to emotional well-being of children Additional information Security and safety Criminal record check Medical...Permanent employmentFull time$20.5 per hour
...and cleaning duties Travel with family on trips and assist with child supervision and housekeeping duties Wash, iron and press... ...Prepare infants and children for rest periods Supervise and care for children Take children to and from school and to appointments...Permanent employmentFull timeRelocation$20 per hour
...games and outings for children Prepare and serve nutritious meals Prepare infants and children for rest periods Supervise and care for children Additional information Work conditions and physical capabilities Physically demanding Repetitive tasks Attention...Permanent employmentFull timeRemote work- ...activities such as games and outings for children Prepare and serve nutritious meals Prepare infants and children for rest periods Supervise and care for children Tend to emotional well-being of children Help children with homework To Apply Send Your CV:...
$23 per hour
...household supplies Travel with family on trips and assist with child supervision and housekeeping duties Wash, iron and press clothing... ...children Prepare and serve nutritious meals Supervise and care for children Take children to and from school and to appointments...Permanent employmentFull timeRemote work$18 per hour
...Become Alberta’s Next Travel Guru Fully Paid Internship Program No Experience Required We’re not hiring for just another job. We’re offering... ...right person the opportunity to begin an incredible long-term career. These opportunities rarely become available. We are hiring one...Hourly payLong term contractFull timePart timeCasual workInternshipWork at officeLocal areaImmediate start- ...For Eyes customer a perfect blend of expert eye care and affordable eyewear. When you join For Eyes, you are starting a career with endless possibilities for growth. We... ...applicable laws related to the application and hiring process. If you would like to provide feedback...Minimum wagePart timeCasual workLocal area
$61.64k - $80.03k per year
...Student Retention Services, the Retention Advisor plays a pivotal role in increasing... ...date and current on internal and external programming, processes and policies to provide consistent,... ...experience in student advising/student centered role or a related career in post-secondary...Permanent employmentFull timeInternshipImmediate startFlexible hoursNight shift$51.82k - $70.38k per year
...The school offers undergraduate programs in Dentistry, Dental Hygiene,... ...in oral/maxillofacial health care, education, research/scholarship... ...'s internal scheduling process and software. Student Support... ...Liaises with the Academic Success Center to ensure all individual exam...Full timeLocal areaWorldwideNight shift- ...industry. We're a team of builders who care deeply about what we create and who we... ...to shaping the future of your career. As a HSE Programs Lead for PCL Constructors Inc. in Edmonton... ...into core HSE management system processes—including Incident Management, Risk Management...Long term contractWork at officeFlexible hours
$26 - $28 per hour
...Join Our Team: Service Advisor We pride ourselves on delivering top-tier... ...Key Responsibilities Processing incoming orders and repair orders... ...Benefits Company events Dental care Disability insurance Employee assistance program Extended health care Life...Hourly payPermanent employmentFull timeCasual workWork at office$17 - $20 per hour
...Your role at Sephora Canada: As a Beauty Advisor , you'll be the face of Sephora Canada’s... ...opportunities, a competitive benefits program, and robust learning and development initiatives... ...(AI) technologies in our recruitment process to assist in the initial screening and...Hourly payFull timePart timeFlexible hoursShift workNight shiftWeekend work- ...We are passionate about taking care of the health and well-being... ...providing exceptional patient-centered care and exceeding patients’ expectations... ..., corporate pharmacy programs and contractual requirements... ...requirements, Company policies, processes, and procedures (e.g., OHS,...Part timeCasual workInternship
$20 per hour
...environment in the home Organize, activities such as games and outings for children Prepare and serve nutritious meals Supervise and care for children Take children to and from school and to appointments Tend to emotional well-being of children Additional...Permanent employmentFull timeRemote work- ...you will work with people that care passionately about you, our... ...As an exclusive Financial Advisor of Co-operators you are an entrepreneurial... ...technology, tools and processes, you will help Canadians assess... ...community. A competitive compensation package and benefits program....Long term contractFull timeWork at officeShift work
- ...Were a team of builders who care deeply about what we create and... ...including Employee Assistance Programs Career growth pathways leadership... ...Heres how an District HRPD Advisor for PCL Constructors Inc.... ...accommodation during the application process please contact and include...Long term contractFlexible hours
$49.93 per hour
...Engagement team is looking to hire an Advisor, Employee Communications [... ...for our hybrid Where We Work program and is open to internal... ...screens, etc.) including process documentation, governance activities... ...maintain our reputation as a caring, committed utility provider....Hourly payFull timeWork at office- ...are currently seeking a qualified Senior Process Engineer to join our Energy team based in... ...challenging work and the opportunity for career advancement. Immediate access to a comprehensive... ...can participate in our Earned Day Off program (EDO) providing alternate Fridays off (...Long term contractFull timeInternshipWork at officeLocal areaImmediate startRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Processing Center Advisor - Child Care Programs. Be the first to apply!
Related searches
- principal consultant Edmonton, AB
- network consultant Edmonton, AB
- customs consultant Edmonton, AB
- conseiller stratégique Edmonton, AB
- conseiller en amélioration continue Edmonton, AB
- resident advisor Edmonton, AB
- online electrical consultant Edmonton, AB
- drilling consultant Edmonton, AB
- conseiller aux familles Edmonton, AB
- brand consultant Edmonton, AB