Account Services Representative

• Collection of accounts receivable, outstanding rentals, and bad debts


• Credit approvals for term and balance forward accounts


• Credit approvals for consumer and commercial account rentals


• Assist customers inquiring about their accounts and rents


• Locate new contact information for credit customers


• Perform sundry account maintenance


• Registration of accounts through Personal Property Registry


• Work with Equifax reports and their reporting criteria


• Work with Small Claims Courts system


• Provide regular status reports to the Store Manager


• Provide monthly status reports to the Account Services Regional Manager

Title

Account Services Representative

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

925 Bloor Street W
Toronto (Bloor St.), ON

Job Description

• Collection of accounts receivable, outstanding rentals, and bad debts


• Credit approvals for term and balance forward accounts


• Credit approvals for consumer and commercial account rentals


• Assist customers inquiring about their accounts and rents


• Locate new contact information for credit customers


• Perform sundry account maintenance


• Registration of accounts through Personal Property Registry


• Work with Equifax reports and their reporting criteria


• Work with Small Claims Courts system


• Provide regular status reports to the Store Manager


• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument


• Must be able to work weekdays, weeknights and weekends


• Excellent interpersonal, communication and negotiation skills


• Ability to provide a high level of customer service, both in-store and over the phone


• Thorough organizational skills


• Ability to take initiative and work independently


• Ability to lift and carry large boxes


• Ability to take ownership of tasks and follow them through to resolution


• Basic knowledge of Microsoft Office (Excel, Word, Outlook)


• Experience with consumer credit and collections an asset