PEOPLE SERVICES CONSULTANT

Job ID: 65321

Job Category: Human Resources

Division & Section: Toronto Shelter & Support Services, Program Support

Work Location: Metro Hall, 55 John St. Toronto
Job Type & Duration: Full-time, Temporary Vacancy (12 months)
Salary Range: $89,337.00 to $120,831.00
Hiring Zone: $94,609.00 to $102,576.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 17-JUN-2026 to 26-JUN-2026

 

Major Responsibilities:

As a member of the Toronto Shelter & Support Services (TSSS) People Services team, the People Service Consultant will support the development and delivery of Human Resources best practices within the division.

• Provides human resource related support & strategic advice, in conjunction with People & Equity, in the following areas: recruitment, return to work/workplace accommodation, complement management, employee & labour relations, organizational development/change, employee engagement, and attendance management.
• Leads and/or coordinates divisional human resource related work groups and projects, ensuring effective teamwork and communication, and high standards of work quality.
• Provides guidance and advice regarding Corporate and Divisional policies and procedures and legislative regulations to all levels of staff and ensures consistent and timely implementation and adherence throughout the division.
• Identifies human resource related trends and needs in the division, recommends and implements a variety of strategies, initiatives and tools to promote performance and client service excellence.
• Oversees and administers transfer requests, police reference checks, leave of absence requests, etc. to ensure adherence to corporate policies, collective agreements, and relevant legislation.
• Supports the recruitment and promotional process for the division, ensuring processes are fair and adhere to corporate policies, procedures, Human Rights legislation and collective agreements.
• Provides divisional complement and position management support, monitoring, and expertise, in collaboration with the Finance & Administration Unit, utilizing SuccessFactors and SAP.
• Coordinates and/or leads divisional return to work and workplace accommodation matters and initiatives in conjunction with People & Equity.
• Works collaboratively and in conjunction with the Corporate Employee and Labour Relations team when providing advice on collective agreements and in administering Collective Agreement matters.
• Leads and/or supports workplace investigations in the division.
• Recommends, designs, re-engineers and facilitates policies, procedures, processes and programs to support high quality service and continuous improvement.
• Ensures efficient facilitation and effective oversight of divisional SuccessFactors submissions and approvals
• Oversees and facilitates contingency planning and resource allocation regarding deployment for the division in response to divisional emergencies/responses.
• Supports and/or facilitates training and information sessions to support divisional initiatives and programs.
• Develops and implements consultative processes, frameworks, and tools to strategize with stakeholders on divisional human resource related business needs and initiatives.
• Supports the development and implementation of divisional human resource focused strategic plans.
• Develops and implements innovative human resource related strategies to meet divisional needs and to support divisional and/or corporate priorities.
• Conducts research into assigned area ensuring that such research considers developments within the field, corporate policies and practices, legislation and initiatives within the City and by other levels of government.
• Ensures the systematic and timely gathering, aggregation and analysis of workforce data to support strategy options and plans.
• Prepares comprehensive reports, work plans, presentation material, briefing notes and other management correspondence.
• Develops and implements communication strategies in relation to unit initiatives, processes, and policies.
• Ensure that programs and services are delivered through an equity, diversity and inclusion (EDI) and staff wellness lens.
• Ensures that the project expenditures are controlled and maintained within approved budget limitations.
• Represents the division on human resource related matters as assigned.

 

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the position combined with relevant professional experience, or the equivalent combination of education and experience. Certified Human Resources Professional (CHRP) designation would be considered an asset.
2. Considerable experience developing and delivering human resource strategies and services in multiple functional areas in a large organization.
3. Experience leading and implementing significant initiatives and projects that support organizational change.
4. Experience preparing comprehensive reports, management correspondence, and presentation materials using Microsoft Office Suite.
5. Experience utilizing HR/Payroll applications (such as SuccessFactors, SAP, etc.)
6. Comprehensive knowledge of employment related legislation, including the Employment Standards Act, Human Rights Code, Occupational Health & Safety Act, applicable collective agreements and human resources policies.
7. Consultation and advisory skills with the ability to work at all levels of the organization in assessing organizational needs and developing and implementing effective programs and strategies within a unionized work environment.
8. Excellent human relations and conflict management skills with the ability to handle matters of a confidential /sensitive nature as it relates to management and unionized employees.
9. Highly developed business writing skills, critical thinking, judgment, tact, and expertise in facilitating consensus and persuading/negotiating with a variety of stakeholders.
10. Ability to lead work groups, foster effective teamwork and provide a high level of client service.
11. Ability to facilitate and present to large and small groups.
12. Fundamental knowledge of organizational effectiveness, employment equity, employee engagement, and change management principles and practices.
13. Strong organizational and research skills with the ability to coordinate and manage short and long-term projects/assignments through to completion.
14. Knowledge of complement management principles and practices.

 

Equity, Diversity and Inclusion 
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.