Senior Product Manager, Market Expansion - Merchant Central

Senior Product Manager, Market Expansion – Merchant Central

NMI's SaaS products power how ISOs and ISVs manage their entire merchant lifecycle—from pipeline and onboarding to underwriting, boarding, residuals, and support. Today, that's a US-only story. This role exists to change that.

As Sr. Product Manager for Market Expansion, you will take Merchant Central global. You'll start with Canada—integrating new strategic processors into our SaaS products and building the foundation for a Canadian-market-ready product—then extend the roadmap toward the UK/EU. This is a full-ownership role: you set the market entry strategy and you deliver it, end to end. You'll also bring a go-to-market instinct—this is a new geography for us and you'll help us show up credibly.

About NMI

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.

How We Work - Our Core Values

* Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus

* Align, Trust & Go. We debate openly, listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.

* Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively.We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.

About the Team

The Merchant Central team builds and operates NMI's payments CRM and merchant lifecycle platform—the software that helps ISOs and ISVs manage deals, onboard merchants, underwrite risk, board to processors, run residuals, and support their portfolios. Our partners run their businesses on Merchant Central. The gateway has long had an international footprint, and this role brings the SaaS layer to match it. You'll work at the intersection of product, engineering, partnerships, compliance, and go-to-market to expand what Merchant Central can do—and where it can go.

You will:

• Own the international expansion roadmap for Merchant Central, phased by market: Canada first, then UK/EU, then determine what comes next.
• Lead the integration of new strategic processors into Merchant Central from end to end—partner with Engineering on API specs, boarding flows, processor-specific configurations, local payment methods, and reconciliation
• Research and document market requirements for each new geography: local payment methods, regulatory constraints, currency, language (ex French for Quebec), data residency, and compliance frameworks
• Write detailed user stories, acceptance criteria, and bug reports for the delivery team—you own delivery and strategy
• Manage the product backlog: groom, prioritize, and sequence work to keep the team moving with clarity on scope and dependencies
• Run or actively participate in sprint ceremonies: planning, review, retrospectives; own delivery visibility for your roadmap
• Define the go-to-market approach for each market launch: positioning, partner messaging, launch readiness checklist, and sales/channel enablement
• Partner with Product Marketing to develop external-facing content and messaging for new geographies—you understand what makes Canada (or the UK) different and you help us say it clearly
• Build competitive intelligence for each target market: who are the incumbents, what do ISOs and ISVs expect, and where does NMI have a differentiated angle
• Partner with Legal, Compliance, and Finance on local licensing, data privacy (PIPEDA in Canada, GDPR in EU), tax treatment, and operational requirements
• Define and track success metrics for each market launch: partner adoption, merchant volume, onboarding completion rates, and product utilization by geo
• Use AI tools actively—market research, requirement synthesis, competitive analysis, documentation drafting—and bring that speed to your workflow

You may be a fit for this role if you have:

• 5+ years in product management with at least 3 years in payments, fintech, or B2B SaaS
• Demonstrated experience taking a product into a new market or geography—you've done the research, built the requirements, and seen a market launch through to adoption
• Hands-on product owner experience: you write user stories and acceptance criteria (or use AI to do so), manage Jira backlogs, and stay close to engineering through delivery
• Strong understanding of payment localization: local payment methods, processor integrations, currency handling, regulatory compliance, and operational differences by market
• GTM instincts: you've supported or led a product launch in a new market, contributed to positioning or messaging, and understand what it takes to enable a sales or channel team in an unfamiliar geography
• Comfort operating in ambiguity—this market and this roadmap are being built; you don't need a finished blueprint to start
• Data-driven: you define success metrics before you build and you use data to evaluate what's working
• Excellent written communicator: your stories are clear, your requirements leave no room for interpretation, and your stakeholder updates are concise
• Fluent with AI tools for product work—market research, spec drafting, synthesis, analysis

Preferred Qualifications

• Direct experience with the Canadian payments ecosystem: Interac, Chase Paymentech Canada, Moneris or similar
• Familiarity with Canadian regulatory requirements: PIPEDA, provincial privacy laws, French-language obligations in Quebec, FINTRAC
• Experience with UK/EU payment regulation: PSD2, GDPR, FCA authorization frameworks, or SEPA
• Experience working with product marketing: positioning, launch messaging, competitive battlecards, or partner enablement materials
• Experience with SaaS CRM, merchant lifecycle, or partner-facing management platforms
• Familiarity with Jira and agile delivery in a cross-functional product engineering environment

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path.

We Offer:

• Competitive compensation package
• 40 hours week with flexi-time
• Health and Dental Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• Extended Health Care/Emergency Travel Assistance
• Employee Assistance Program
• Work Remotely
• Vacation, Personal Wellness and Sick time
• 10 Paid Holidays
• Bonusly colleague reward scheme
• Employee referral scheme with generous financial reward

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Salary range, depending on experience:

$135,000 — $150,000 CAD