Event Operations Manager Technician Leadership

Guide technician teams and guest experiences as an Event Operations Manager, with responsibility for performance, training, service, and development.This role leads operational staff while reinforcing Encore core values and professional service standards. You will hire, develop, motivate, and train technicians, manage performance-related issues, and ensure team members use company systems effectively. The position also supports client satisfaction and revenue maximization through onsite service.Key Responsibilities:
Hire, develop, lead, and motivate technician teamsDrive professional development and technical training effortsManage performance, salary administration, and training issuesEstablish relationships with clients, vendors, and propertiesMaintain polished appearance and service standardsRequirements:
High School Diploma required;
Bachelor’s degree preferredExperience supervising workflow and operational team membersKnowledge of audio-visual equipment in live showsProficiency using computer hardware and software systemsAbility to work across multiple hotel locationsBring technician leadership, performance management, and customer service expertise to develop teams and support Encore event operations.
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