Customer Success Manager

Job Responsibility:

Customer Success Manager

Location: Burlington, ON (In-Office) Salary: $85,000 per year + Bonus (Total Earning Potential: $100,000) Job Type: Full-time, Permanent Experience: 3-5 years (Required) Industry: SaaS / Technology

About CCi Global Technologies

CCi Global Technologies is a leading SaaS and DaaS solutions provider headquartered in Burlington, Ontario. Since 2006, we've helped enterprise clients across industries transform their operations through innovative data and software solutions. Our mission is to empower organizations with the tools and insights they need to thrive in a data-driven world.

We pride ourselves on being agile, forward-thinking, and people-focused. If you're looking for a company that values ideas, encourages collaboration, and rewards results—welcome to CCi.

Position Summary

We are seeking an experienced Customer Success Manager (CSM) to lead the post-sale client journey—from contract signing to renewal. This is an in-office position at our Burlington headquarters and plays a key role in driving customer satisfaction, retention, and growth.

As the CSM, you'll work closely with clients, the internal client experience team, product teams, and directly with our President to ensure we consistently deliver on our promises and build lasting partnerships.

Key Responsibilities

• Manage Client Accounts from onboarding through renewal, ensuring seamless execution and ongoing value.
• Execute Contract Deliverables and monitor key milestones, timelines, and service outcomes.
• Own Client Relationships , meeting regularly with stakeholders to understand their goals and align our services.
• Oversee Delivery Operations across the client experience team (non-HR leadership) to ensure quality and consistency.
• Drive Renewals and Upsell Opportunities by building trust and demonstrating the value of our platform.
• Act as Client Advocate , collaborating with product and leadership to address needs and propose improvements.
• Report Directly to the President , serving as a strategic gatekeeper between key accounts and executive leadership.

What We're Looking For

• 3-5 years of experience in Customer Success, Account Management, or a related SaaS role.
• Strong understanding of the SaaS client lifecycle and delivery management.
• Excellent relationship management, communication, and problem-solving skills.
• Proven ability to manage multiple clients, priorities, and deliverables.
• Confident in leading client meetings, managing expectations, and driving outcomes.
• Comfortable working in a fast-paced, high-growth tech environment.
• Familiarity with SaaS platforms, analytics tools, or CRM systems is a plus.

Why Join CCi?

• Competitive salary with clear bonus potential
• Engaging team culture with a focus on learning and growth
• Direct access to executive leadership and decision-makers
• Opportunity to shape the future of the client success experience
• In-office collaboration and connection with a passionate, driven team

How to Apply

Interested candidates are encouraged to submit a resume and short cover letter explaining why you'd be a great fit for this role. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $85,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Burlington, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• SaaS Customer Success: 3 years (required)

Work Location: In person