Lead Sales Consultant

Job Responsibility:

ABOUT REMOVERY

Join us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people's lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey. We want to help our clients feel confident and good in their skin again!

Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 1 million treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.

POSITION OVERVIEW

We are seeking a self-motivated, empathetic, and client-focused Lead Sales Consultant to provide client education and a five-star experience through the consultative sales process. This position will report to a Regional Manager and work closely with an in-studio Laser Specialist to provide a holistic client experience. The professional we're looking for is comfortable with repetitive tasks and finds building client relationships is the most rewarding part of their job. Working as part of a small team, they understand that it comes with a greater responsibility to be reliable and punctual. They are easy to get along with and respectful of others.

Our expert marketing and contact center team provide warm leads and scheduled consultations. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible! From there, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating on the tattoo removal process from start to finish, working in partnership with our Laser Specialists, and other administrative-related tasks required for business operations. Our consultants are given the opportunity to make a real impact on our client's lives, as they embrace change, by supporting them through their tattoo removal journey. Join our team of experts dedicated to changing lives, everyday!

POSITION RESPONSIBILITIES

• Conduct consultations and drive sales through consultative selling of new clients and upselling current clients
• Close sales by building rapport and educating clients on the laser tattoo removal process
• Demonstrate ethical sales practices and showcase the value of our approach, service, and protocols
• Communicate realistic removal expectations and treatment outcomes
• Make tattoo removal easy and accessible to our clients while instilling confidence through expert knowledge of the treatment process and package options
• Master all Removery financing options and be able to clearly articulate those options to our clients
• Partnering with the studio's Laser Specialist as part of consultation process, as necessary; Consistently practicing warm client handoff to Laser Specialist
• Being a positive member of the team by contributing to team culture
• Maintain detailed client records - both new, future potential, and referral clients
• Manage follow up process in partnership with our contact center and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fading
• Lead your studio's team in understanding of KPIs, monthly targets, and reporting to ensure goals are consistently set, monitored, and exceeded
• High level self-accountability in fostering a positive studio culture and team dynamics.
• Administrative tasks such as greeting clients by name, answering phones, responding to emails, and handling client payments.
• Manage bookings in collaboration with our Contact Center
• Ensure client satisfaction by delivering superior customer service
• Community networking and outreach in collaboration with our Marketing team, to inform the public of our service offerings and promotional opportunities
• Build loyal referral relationships with tattoo artists, businesses, and clients
• Participate in brand-wide updates as well as regular regional team calls and meetings
• Represent the company brand, mission, and culture
• Take pride in the physical workspace which includes studio stewardship and cleanliness
• Preserve visual and merchandising brand standards
• Conduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectations
• Additional responsibilities, as required for the success of the brand

POSITION REQUIREMENTS

• 50% training in Canada, 50% training in the U.S. at our HQ in Austin, TX
• Passionate about helping people and building relationships
• Enthusiastic about the tattoo and tattoo removal industry and our brand
• Proven track record in negotiation and overcoming objections in a consultative environment
• Awareness this is not ‘just a job' but an opportunity to make an impact in a positive and meaningful way for our clients while they embrace their tattoo removal journey
• 2-5 years of B2C selling experience preferred
• Excellent consultative sales experience in a retail, MedSpa or similar setting preferred
• Comfortable, confident, and competent in conducting client consultations and selling our services
• Motivated by a quota-driven environment and bonus opportunities
• Self-motivated, entrepreneurial spirit and continued growth mindset
• Outstanding communication and a strong capability to identify and solve problems independently.
• Excellent interpersonal skills. Display consistent professionalism and a positive disposition
• Ability to work and contribute as part of a small, cohesive, and collaborative team
• Demonstrated agility in a high-change environment
• Effective and client centric communication style
• Innovative and curious - bringing ideas to the table to improve your location operationally and the business as a whole
• Comfortable doing a variety of tasks and great at multi-tasking
• Basic computer skills (Word, Excel, etc.) and quick to learn technology; previous experience using Microsoft office and booking software systems preferred
• Zenoti or similar POS/CRM experience, a plus
• Reliable transportation to commute to your home studio and/or other designated locations, as needed
• Available to work flexible hours, including evenings and weekends
• Ability to meet employment eligibility requirements
• Must be able to lift 10 lbs. or more repetitively
• High level comfort with assessing and interacting with the human body

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:

• A competitive hourly wage starting at 26-29/hr.
• A Team Member Referral Bonus Program
• Employee Assistance Program - benefits to help you manage daily responsibilities
• Collaborative work environment with an amazing culture committed to diversity and inclusion
• Ongoing Comprehensive Training

We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise.

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