Supervisor, Operations

About US
RRC Polytech is Manitoba’s largest institute of applied learning and research, with more than 150 full- and part-time degrees, diploma and certificate options. Through hands-on and online learning opportunities and state-of-the-art instruction, we prepare our students to become leaders in their fields – while also ensuring they can meet changing industry demands and contribute to the province’s economic growth.

Accessibility and Accommodations
RRC Polytech is committed to accessible employment and to ensuring that our hiring processes are barrier free. If you require information in an alternate format, or if you require an accommodation to participate in the hiring process, please contact [email protected] .

Supervisor, Operations
School of Hospitality and Culinary Arts

POSITION TYPE: Full-Time Position Available  

POSITION LOCATION: Exchange District Campus (Winnipeg, MB)

** RRC Polytech reserves the right to modify work arrangements in alignment with operational and organizational needs.

EMPLOYEE GROUP: Union (MGEU)

For the purposes of this job posting, internal applicants and applicants from MITT will be given preference over external applicants. 

At RRC Polytech we aspire to have a workforce that is representative of the diversity within our communities. For this hiring process, a preference hiring practice will be applied. Consideration will be given to applicants who self-identify within their application as one or more of the following equity-deserving group(s): Women, Indigenous Peoples, Persons with Disabilities, Racialized Persons, Persons of the 2SLGBTQlA+ Community. For more information about our hiring practices, please visit: . 

Employment support is available to candidates who self-identify as Indigenous (First Nations, Métis, or Inuit) seeking employment at Red River College Polytechnic. For guidance on the application process, interview preparation, or to discuss accommodation needs, applicants are invited to contact our Indigenous Recruitment Consultant at [email protected] .

TALENT POOL: This competition may be used to establish a 12-month talent pool of qualified candidates for future vacancies. Even if you do not meet all of the listed qualifications, we encourage you to apply.

ABOUT THE TEAM
The Operations team supports a unique learning environment that integrates foodservice operations with hands-on student learning. The team oversees Jane's, a public-facing teaching restaurant that provides students with authentic customer service and dining experiences, and the Culinary Exchange, a retail food outlet where staff and students prepare and serve a variety of grab-and-go and academic lab offerings. The team works closely with the Culinary Arts, Hospitality, and Professional Baking and Patisserie programs to support experiential learning opportunities, coordinate student participation in restaurant and retail operations, and ensure day to day health and safety requirements are met. Together, these operations create real-world learning environments that enhance student success while delivering exceptional products, services, and events to the Polytech and broader community.

WHAT YOU WILL DO
As the Operations Supervisor, you will provide leadership for Jane's Restaurant and support a distinctive environment where hospitality operations and student learning intersect. You will oversee the day-to-day operation of the restaurant, ensuring exceptional guest experiences, efficient service delivery, and adherence to operational standards. You will be responsible for recruiting, onboarding, scheduling, coaching, and supervising staff while fostering a collaborative and service-focused culture. In addition, you will oversee reservations, service schedules, operational procedures, budgets, inventory, purchasing activities, and regulatory compliance. The role also includes planning and executing special events, catering functions, industry showcases, and Polytech-hosted activities, while building strong relationships with industry partners, vendors, and community stakeholders. Through continuous evaluation and improvement of restaurant operations, service standards, and team performance, you will help advance both operational excellence and student success within one of Manitoba's most unique hospitality and culinary learning environments.

WHAT YOU WILL BRING

• A diploma or degree in Hospitality Management, Culinary Management, Business Administration, or a related field. Equivalent combinations of education and experience may be considered
• Extensive and recent progressive leadership experience in restaurant, hospitality, food service, or related operations
• Experience managing restaurant financial performance, including budgeting, inventory control, purchasing, and cost management
• Demonstrated experience recruiting, coaching, supervising, and developing teams
• Experience planning and coordinating events, functions, conferences, catering services, or special projects
• Proven ability to manage multiple priorities and collaborate effectively with diverse stakeholders
• Excellent interpersonal skills with the ability to build relationships with internal teams, customers, clients, and external partners
• Proficiency with Microsoft Office Suite, Point of Sales Systems, and Reservation platforms
• Knowledge of food service regulations, liquor licensing requirements, and hospitality compliance standards
• Knowledge of current hospitality, culinary, and food service industry trends
• Experience building a respectful workplace culture that promotes diversity, learning and continuous improvement

NICE TO HAVE

• Comfortable using AI assisted platforms to streamline strategy, planning, and operational workflows
• Experience supporting experiential learning or co-op placements
• Project management, event management, or hospitality-related certifications
• Smart choices, food handlers

WHY WORK WITH US
At RRC Polytech, we believe our people are our greatest assets. We offer supportive, inclusive workplace where you can grow, contribute and thrive.

• Salary Range for this position:  $59,924 - $84,505 per annum
• Generous Paid Vacation: full-time employees accumulate a minimum of 15-days vacation per year, increasing to 30 days with service, while full-time Instructors accumulate 44 days per year. Information on casual and part-time vacation accrual is outlined in the Collective Agreement or the Terms and Conditions for Excluded Employees as applicable
• December Break: employees receive time off with pay during the period between Boxing Day and New Year's Day
• Defined Benefits Pension Plan: Employer and Employee contributions to future retirement benefits
• Comprehensive Benefits: Including Health and Group Life insurance, Long Term Disability, employee & family assistance program, mental health support up to $1,000, and a robust Health Care Spending Account
• Inclusive Leave Programs: Wellness, maternity, adoptive, and parental leave, as well as ceremonial, cultural, religious and spiritual leave
• Growth and Recognition: Professional development, professional licensing and fees coverage, and severance pay on retirement
• Union Representation: For complete details on benefits and employment terms, see the MGEU collective agreement

CONDITIONS OF EMPLOYMENT

• Applicants must be legally entitled to work in Canada
• This position may be required to work evenings and/or weekends
• Incumbent must provide a current and satisfactory Criminal Records Check

Please note that applicants internal to Red River College Polytechnic must apply through My Portal on HRIS Unlimited.

LAND ACKNOWLEDGEMENTS

RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis. 

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.