Service Representative (Business Sales

Job Responsibility:

At SaskTel, we don't just think big - we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Location: Regina or Saskatoon, SK

Number of Postions: 5 Position Type: Casual Part Time

Salary : $27.42 plus sales incentives

Closting Date: June 15, 25

Are you passionate about sales and eager to make a significant impact in the business world? SaskTel is looking for dynamic individuals to join our Business Sales department as a Service Representative (Business Sales - Incented Sales Rep) in our Small Medium Business Call Center in Regina or Saskatoon.

What You'll Do:

• Be the Face of Our Business Brand: You will engage directly with our business customers, representing SaskTel in various interactions. Your role will be essential in understanding and aligning with customers' business priorities, ensuring that our solutions add real value.
• Leverage Proven Sales Methodologies: Using your strong working knowledge of persuasive sales techniques, you'll promote SaskTel's innovative business products and services in a dynamic and complex environment.
• Deliver Exceptional Customer Service: Whether behind the scenes or on-site, you'll manage internal processes to not just meet, but exceed customer expectations. Your proactive approach will ensure that our clients' needs are fully understood and addressed.
• Drive Business Growth: Your ability to understand business challenges and provide tailored solutions will play a key role in driving revenue growth and enhancing customer satisfaction.

What You Bring:

• Sales Experience: A proven track record in a sales role where you've demonstrated your ability to use persuasive techniques effectively.
• Customer Focus: A passion for delivering value to customers and the ability to understand and align with their business goals.
• Dynamic and Adaptable: You thrive in fast-paced environments and can navigate complex situations with ease.
• Process Management: Strong organizational skills and attention to detail in managing processes and customer interactions.

Position Qualifications:

• Working knowledge and ability to demonstrate techniques needed to persuasively promote the sale of complex Business products and/or services, typically gained from 2 years in a Sales role.

• Working knowledge of SaskTel products and services.

• Excellent verbal and written communication skills.

• Demonstrated ability to handle business customer contacts with tact, diplomacy and courtesy at all times, particularly when handling complaints and resolving disputes.

• Good analytical, problem solving and decision-making skills.

• General knowledge of SaskTel Business Sales products and services (wireline and wireless).

• Working knowledge of personal computers and various software applications.

• Good multi-tasking skills.

• Successful completion of prescribed training courses.

• Keyboarding skills 20 wpm.

Hours of Work:

• This is classified as a casual - part time position which means that SaskTel cannot guarantee a set number of hours per week. Hours are scheduled according to business needs. The hours of operation are Monday to Friday (8:00am - 5:00pm).
• Our Service Representative currently average approximately 30-35 hours per week but this can vary and is based on business needs.
• This is a unionized position, and you will become a member of Unifor once you commence employment. Positions that are of a more permanent nature (permanent part-time, permanent full-time) are awarded based on seniority and qualifications.

Shifting:

• Service Representatives are shifted 5 days per week and have various start times. Our Casual Part Time shifts vary in length and are currently between the hours of 8:00-5:00pm Monday - Friday but may evolve based on business needs to include evenings and weekends.
• Ideal candidates will be expected to be flexible in their working availability.
• There are two types of working shifts. One shift is a scheduled shift where these will be released 30 days prior to the shift. The other type of shifting is a day-of call-in shift where we would call you in to work the same day. It is an expectation of SaskTel that you would accept nearly 100% of your scheduled shifts as well as at least 80% of the day-of call-ins.

Training:

• Training is typically scheduled for full-time shifts. Although you will be working various shifts in this position, the training is very structured. Training will start on your first day of employment and will cover orientation, SaskTel specific systems training as well as technical training.
• Passing the training program is a condition of your employment.
• You can expect to train between the hours of 8:00 AM - 5:00 PM Monday to Friday based on training requirements (generally 5 weeks of full-time training).
• This is fully paid training, and you must be available to attend 100% of the training.

What you can expect:

• If you are shortlisted for this position you will be emailed an assessment to assess your typing speed and knowledge of sales. Our assessments are administered through a third party company called ESkills. These assessments take approximately 30-45 minutes to complete. Please complete within 48 hours of receiving.
• You may be contacted via email or phone to complete a telephone pre-screen with a member of our staffing team if shortlisted.
• An acceptable criminal record check is a condition of employment at SaskTel.

If you're ready to take charge of your career and make a real impact in the business community, we want to hear from you!

#LI-POST

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan's leading Information and Communications Technology provider. As one of Saskatchewan's Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel's Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at View email address on ca.edajobs.com.