Production Support Manager Loblaw Brands

Lead production support for Loblaw Brands technology systems, using incident management and service reliability expertise across Canadian retail. This is a 12-month contract.Reporting to the Senior Technology and Implementation Manager, you will oversee end-to-end support, maintenance, and operational readiness. The work spans incident resolution, data integrity, continuous improvement, and collaboration with technology, business, and vendor teams. You will help minimize disruption across multi-system enterprise environments.Key Responsibilities:
Oversee daily production support operations for Loblaw Brands systemsLead major incidents, communications, escalations, restoration, and follow-upDrive root cause analysis and corrective action completionValidate releases, deployments, hotfixes, and change readinessMonitor service metrics and strengthen support practicesRequirements:
Bachelor’s degree or college diploma in technology-related fieldMinimum five years’ production support or IT operations experienceExperience leading incidents and business escalationsKnowledge of Incident, Problem, Change, and Release ManagementSQL, data analysis, SAP, and Microsoft Excel expertiseBring production support leadership, service reliability, and incident coordination skills to Loblaw Brands technology systems.
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