Loss Prevention Manager - National Accounts

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Description

Under the direction of the Manager Loss Prevention Technology Analytics and E Commerce Fraud, the Manager Loss Prevention will partner with internal and external Purolator Enterprise customers to ensure they have the correct controls in place to safeguard their shipments from losses. 

Responsibilities

• Ensuring mitigating controls are in place to prevent customer losses 
• Generating analytics evaluations of loss indicators and action trending concerns
• Initiating and supporting investigations into internal and external individuals
• Support in the development of processes and procedures to mitigate losses throughout the network
• Engage the correct stakeholders in addressing loss mitigations and trending patterns 
• Act as the primary LP contact for customer‑impacting incidents, providing clear communication, findings, and preventative recommendations
• Identify control gaps and recommend corrective actions to improve compliance and risk mitigation
• Produce regular loss prevention insights, dashboards, and executive level reports for internal leaders and key stakeholders
• Conducts risk assessments for national customers, lanes, and facilities to identify vulnerabilities and recommend corrective controls.
• Supports implementation and oversight of security controls including CCTV, access control, alarms, GPS tracking, and monitoring processes for high risk shipments. 
• Analyzes loss, fraud, and claims data related to national accounts to identify trends, emerging risks, and root causes.
• Identify gaps in existing processes and recommend enhancements to improve accountability, tracking, and chain of custody.

Education

• Wicklander-Zulawski Non-confrontational interview certification 
• Certified Protection Professional (CPP) or Professional Certified Investigator (PCI) are an asset

Experience

• 3-5 years Loss Prevention experience
• Knowledge of Criminal Code of Canada
• Experience with CCTV, access control and security systems
• Experience in courier/cargo/transportation industry
• Excellent communication skills (written and verbal)
• Excellent problem solving and decision making skills
• Ability to coordinate a wide variety of duties and responsiblities and meet deadlines in a face paced environment
• Must be able to work with a high degree of honesty and integrity
• Proficient with Microsoft Suite

Skills

Loss Prevention Programs

Loss/Theft Investigations

Security Auditing

Risk Assessment

Risk Management

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment  

Reports to: Manager Loss Prevention Technology Analytics and E Commerce Fraud 
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Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact View email address on careers.purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

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