Collections Analyst II
Omega Solutions Inc
Job Description
Job Description
Collections Analyst
Toronto ON (hybrid twice a week onsite)
Responsibilities:
- Portfolio Oversight: Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines.
- Strategic Judgment: Exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay.
- Cross-Functional Collaboration: Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues.
- Risk Mitigation: Identify accounts with financial distress and negotiate strategic payment plans.
Required Skills:
- Experience: 3+ years of professional collections experience with a proven track record in a management or leadership role.
- Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Language: Professional-level fluency in Portuguese is required.
- Communication: Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions.
- Adaptability: Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines.
- Problem Solving: Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.
Vacancy posted 6 days ago
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