Technical Program Manager, Customer Onboarding

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. Learn more at veracode. com , on the Veracode blog , and on LinkedIn and Twitter . Technical Program Manager, Customer Onboarding Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers. Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams. The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale. Key Responsibilities - Program Leadership : Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.

- Portfolio Management : Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution. - Cross-Functional Leadership : Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority. - Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting. - Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention. - Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value. - Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience. - Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders. - Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities. Success Metrics - Program readiness and execution predictability - On-time milestone and deployment completion - Time to go-live and first value - Visibility and resolution of program risks and dependencies - Reduction in onboarding delays and escalations - Consistency of program governance across deployments - Deployment efficiency and scalability - Quality of Customer Success transitions Qualifications - 5+ years of experience in technical program management , enterprise SaaS implementation, or complex customer-facing technology programs. - Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies .