Case Manager (2998)

Case Manager

Employment Group

CUPE

Position Number

01112

Division

Vice-President Students

Department

VIU Student Housing

Campus

Nanaimo campus *Successful candidates must be able to attend in person on campus as required.

Location

Nanaimo, British Columbia

Country

Canada

Appointment Type

regular full-time

FTE

1.00

Workload

40 hours per week

Pay Level

CUPE 13: $39.01 per hour

Appointment Start Date

01-Sep-2026

Applicant Documents

CV/Resume, Cover Letter, Name and contact information of recent supervisors willing to provide a reference

Posted Date

16-Jul-2026

Closing Date

29-Jul-2026

Job Reference

2998

Documents

• CUPE Self-Declaration Form
  (Word, 40.35kb)

Duties:

The Case Manager, Student Housing provides coordinated support, intervention, and case management services for students identified as students of concern within Student Housing. This role assesses student needs, develops intervention strategies, and connects students to appropriate on- and off-campus resources.

The Case Manager plays a key role in responding to complex and sensitive student situations including mental health concerns, crisis incidents, and conduct-related matters, while promoting student well-being and safety. In collaboration with the Director, Student Housing, the Case Manager is jointly responsible for drafting and implementing protocols and Standard Operating Procedures associated with the position, and maintaining appropriate electronic case management records.

This position participates in a 24/7 on-call rotation and requires a combination of scheduled office hours and stand-by status for evening, weekend, and holiday coverage.

Key Responsibilities

1. Case Management and Student Support

• Provide individualized case management and intervention for students of concern
• Conduct assessments, coordinate referrals, and monitor follow-up support plans
• Respond to critical incidents (e.g., mental health crises, substance use, hospitalization, safety concerns)
• Coordinate Student Housing's response to critical student concerns and collaborate with campus teams (e.g., Conduct and Care, Behavioural Intervention Team, Security)
• Liaise with external emergency and community services when required
• Maintain accurate, confidential case records
• Develop and implement protocols and procedures for student support

2. Outreach and Programming

• Design and deliver outreach initiatives and preventative programming
• Identify student trends and develop targeted support campaigns
• Create and facilitate presentations for students, staff, and campus partners
• Build and maintain relationships with community partners (e.g., Island Health)
• Represent Student Housing on committees and working groups

3. Student Housing Conduct

• Support administration of the Student Housing conduct process
• Investigate incidents, conduct meetings, and document outcomes
• Maintain records in accordance with privacy and due process requirements
• Recommend sanctions aligned with housing policies and standards when required
• Contribute to policy review and annual conduct reporting

4. Training

• Develop and deliver training on early intervention and student support
• Assess training needs and create comprehensive learning plans

5. Leadership and Administration

• Participate in Student Housing leadership and planning processes
• Contribute to strategic and operational initiatives
• Provide functional guidance and in-scope supervision to unionized staff
• Serve in an on-call rotation to support emergency response and risk management
• Act as after-hours representative for Student Housing when required

Required Qualifications:

Bachelor's degree from an appropriately accredited institution in Social Work or a related field and Registered Social Worker designation with the BC College of Social Workers. Minimum three years of related experience in student housing, youth services, social services, or similar environments.

• Experience in case management, crisis response, and/or student support services
• Experience working with diverse populations and complex social or mental health issues
• Strong assessment, problem-solving, and decision-making skills
• Ability to manage sensitive, complex, and high-risk situations
• Excellent interpersonal, communication, and conflict resolution skills
• Knowledge of privacy legislation, ethical practice, and case management principles
• Ability to build collaborative partnerships internally and externally
• Strong organizational and documentation skills
• A high degree of professionalism, discretion, and sound judgment is required
• Strong awareness of community dynamics and student needs

 

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note: 

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students.  In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences.  We encourage members of all equity-seeking groups to self-identify within their application cover letter.  When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity.  Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.

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