BDC Manager

Country Hills Ford is hiring a BDC Manager!

Are you a people person who thrives in a fast-paced environment and enjoys building relationships through communication? We're looking for an organized, motivated, and customer-focused BDC Manager to lead our customer engagement efforts and ensure every customer receives an exceptional experience.

While this is not a customer-facing showroom position, you will be one of the dealership's most important connection points with our customers. Working behind the scenes as our BDC Manager, you will be the first point of contact for many of our customers, managing inbound inquiries, booking appointments, maintaining customer relationships, and supporting dealership sales initiatives through proactive follow-up and communication campaigns.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Why join us?

• Opportunity for advancement – we develop our people and promote from within.

• Comprehensive Health Benefits Plan.

• RRSP Matching Program.

• Forward-thinking work environment.

• Employee pricing.

• Employee discounts for you and your family.

• Be part of the McManes Automotive Group.

Responsibilities

Customer Communication & Lead Management:

• Respond to customer inquiries via phone, email, text, chat, and online leads.

• Schedule and confirm customer appointments for the Sales Department.

• Provide information on vehicles, services, and current manufacturer promotions.

• Assist customers through the dealership website and online chat platform.

• Maintain accurate customer records and communication history in the CRM.

• Conduct customer follow-ups to ensure satisfaction, build lasting relationships, and identify renewal and sales opportunities.

• Manage a high volume of customer interactions while maintaining exceptional service standards.

Administrative Responsibilities:

• Update inbound vehicle information and customer order status.

• Issue purchase orders and assist with dealership paperwork and documentation.

• Handle confidential customer information with professionalism.

• Assist in resolving customer concerns in a timely and courteous manner.

• Participate in team meetings and ongoing training.

• Perform other duties as assigned.

Qualifications:

• Previous BDC, customer service, or automotive dealership experience is preferred.

• Excellent customer service, communication, and interpersonal skills with a professional telephone manner.

• Ability to manage multiple priorities and a high volume of customer interactions in a fast-paced environment.

• Strong organizational skills with exceptional attention to detail.

• Self-motivated, positive, and able to work independently.

• Experience with CRM software and Microsoft Office (Outlook, Excel, Word) is an asset.

• Knowledge of automotive products, services, and dealership operations is an asset.

• High School Diploma or equivalent.

• Valid Alberta Driver's License with an acceptable driving record.

Thank you for considering a career at Country Hills Ford!

We value your privacy and are committed to maintaining the confidentiality of your application.

McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank all candidates for their interest; however, only those selected for an interview will be contacted.