Sr Manager Solution Deployment

Job Responsibility:

Summary

The BD Medication Management Solutions (MMS) business combines proven technology with actionable intelligence to prevent medication errors, improve clinician productivity, increase predictability of medication availability, and improve organizational financial performance. At almost every point in the acute or non-acute medication use or management process, safety, efficiency, and costs can be favorably impacted with BD Pyxis™, BD Alaris™, BD Parata™, and BD HealthSight™ solutions.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD Solution Deployment team manages, plans, and coordinates the implementation of BD Medication Management Solutions. Cross functional teams are assigned to customer projects and accounts based on project scope. The BD project team partners with the customer project team to deliver the goal of an on-time successful system implementation that achieves customer's medication management goals. Activities include pre-sales project scope planning, implementation project management, hardware and software installation, workflow, system design and configuration tasks, integration engineering functions, clinical training and detailed customer relationship and account management activities. In addition to customer- facing responsibilities, the Solution Deployment team is also responsible for many backend business functions including revenue forecasting and recognition, supply chain forecasting, equipment logistics (including ordering, customer confirmation and return authorizations), implementation and governance methodologies, continuous improvement, solution design best practices and quality system requirements.

The Senior Manager Solution Deployment is a management position responsible for leading and developing teams within the organization, resourcing and equipping cross functional teams to drive the successful implementation of BD Medication Management Technology. The role will report to the Director of Solution Deployment with dotted line reporting to the VP, BD Medication Management Solutions Canada. This leader manages other people leaders and a team of professional and clinical staff that includes Consultants, Nurses, Pharmacists, Pharmacy Technicians, Project Managers, Trainers and Analysts. The team is comprised of both full-time and contingent workers. The Senior Manager Solution Deployment is a part of the BD Medication Management Solutions Canadian leadership team and will work cross functionally with the Platform, Global Solution Deployment team and Canadian Marketing, Sales, Clinical, Medical Affairs and Service organizations.

This Canada (Ontario or Quebec) field based role should be in close proximity to an international airport to facilitate travel.

Role responsibilities:

• Lead and support the strategic direction of BD Medication Management Solutions (MMS) and provide leadership across the Canadian Solution Deployment team

• Development and management of functional strategies, processes, and tools

• Management and oversight of the Dispensing, Infusion and Pharmacy Automation implementation processes

• Ensuring the successful implementation of BD MMS products by reviewing and analyzing activities, costs and operations data to determine progress towards implementation goals

• Management of all aspects of the financial forecasting process to deliver on monthly and quarterly revenue objectives while monitoring and controlling expenses in alignment with budget

• Ability to proactively identify and mitigate risk

• Development and management of effective practices, tools, and standards for communicating information to teams, peers, executive leadership, and customer implementation activities

• Establishing strong collaborative relationships at all levels within BD, customer, and prospect facilities

• Driving collaboration with Sales, Clinical and Health IT teams to support processes including pre-sales, contract and quote support, quarterly business reviews and customer engagements

• Engaging customers through account management to ensure customer satisfaction and management of escalations

• Collaborating within Solution Deployment and across MMS Canada to determine organizational design, roles, responsibilities, and staffing needs for the implementation team to support customer projects / programs, company goals and objectives

• Recruiting, hiring, onboarding, developing and building a strong team environment, culture of partnership, collaboration, continuous improvement and customer excellence

• Maintaining strong industry and product knowledge

Skills:

• Demonstrates knowledge of industry recognized project management methodologies

• Possesses healthcare project or management experience and demonstrates thorough knowledge and understanding of management methodologies and relevant clinical and IT operations

• Understands customer medication management workflows and can contribute and consult on best practices involving BD MMS technology

• Dedication to meeting and exceeding project deliverables and customer expectations

• Ability to manage and negotiate within complex and multi-layered customer organizations

• Strategic Thinking - interprets internal and external business issues and interdependencies and adapts work priorities in own area

• Change Leadership - embraces culture of change and leads by example

• Results Orientated - leads team to achieve established goals in an effective manner

• Expertise in building and operationalizing processes and tools to meet the needs of the organization

• Visionary leader that is able to engage, develop and motivate a large organization to achieve organizational objectives

Qualifications:

• College degree (Business, Science, Health Sciences or similar field) combined with 10 years of related work experience including 5 years in a medical device or healthcare environment with clinical and technical involvement. Hospital nursing pharmacy and IT, work with all three parties, to resolve issue. Instrumentation.
• Or a Bachelor's degree (in Business, Science, Health Sciences, or similar field) with 5 years in a medical device or healthcare environment with clinical and technical involvement.

• Knowledge of Infusion, Dispensing and Pharmacy Automation technologies an asset

• Direct management experience in a matrixed organization and experience leading virtual teams

• Experience working with clients in hospital, retail and long-term care pharmacies an asset

• Fluency in English (read, speak, write) required to communicate with colleagues and customers and in French (read, speak, write) preferred to support our Quebec-based customers in French.

• RPh, RPhT, RN or IT professional certification preferred.

• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.

Work Environment:

• Field based, home office position

• Overnight travel of 25% but may fluctuate based on project and team needs

Click on Apply if this sounds like you!

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

CAN Mississauga - Millcreek Drive

Additional Locations

Work Shift