Senior Site Reliability Engineer

N2P Systems is seeking an experienced Senior Site Reliability Engineer to join our enterprise technology delivery team in Toronto, Ontario, Canada. At N2P Systems, you will put 8+ years of hands-on experience with Enterprise CDN, WAF and Bot Management to work on mission-critical enterprise systems. This is an existing full-time, hybrid vacancy with N2P Systems.

We are seeking a Senior Site Reliability Engineer focused on CDN, edge delivery, web performance, and reliability for a high-traffic, public-facing enterprise web platform. The role operates in a regulated enterprise environment and focuses on ensuring availability, performance, resilience, observability, secure delivery, and operational readiness across the modern web delivery stack.

This is a reliability engineering role centered on CDN and edge platforms, web performance, production incident management, release reliability, resilience, and third-party integrations. The role partners closely with engineering, production support, security, network/CDN teams, and technology vendors.

N2P Systems uses AI to help screen and assess applications for this role. N2P Systems is an enterprise technology consulting and digital solutions firm operating across Canada, the United States and India.

Key Responsibilities:

• Operate and support high-traffic public-facing websites delivered through an enterprise CDN and edge platform.
• Monitor and troubleshoot CDN/edge behavior, DNS, certificates, caching, cache invalidation, WAF, bot management, and third-party integrations.
• Build and maintain external synthetic monitoring, automated smoke tests, dependency checks, and production observability.
• Establish and operate reliability practices around SLIs, SLOs, error budgets, RUM, CDN logs, SIEM data, and Core Web Vitals.
• Lead or support customer-facing production incidents, senior escalations, root-cause analysis, post-incident reviews, and continuous reliability improvements.
• Support Git-based production release processes, CI/CD controls, branch protection, automated checks, performance validation, secret scanning, rollback, revert, republish, and cache purge procedures.
• Develop and maintain configuration as code and infrastructure-as-code practices for CDN and edge configurations.
• Define and exercise recovery procedures for content sources, Git repositories, CDN configuration, edge configuration, certificates, WAF policies, and other critical delivery components.
• Support business continuity, disaster recovery, RTO/RPO planning, resilience exercises, and failure scenario testing.
• Analyze web performance regressions, browser rendering, network behavior, page-load performance, waterfall data, third-party scripts, tags, and APIs.
• Partner with vendors and internal teams on production escalations, SLA/OLA tracking, operational readiness, and technology risk.
• Maintain runbooks, incident playbooks, release controls, audit evidence, access controls, and operational documentation.

Required Skills & Qualifications:

• Strong hands-on experience operating high-traffic, public-facing websites behind an enterprise CDN.
• Deep expertise in CDN configuration and edge delivery, including origin behavior, caching, cache invalidation, edge logic, TLS/SSL, DNS, and traffic routing.
• Practical production experience with Web Application Firewalls, including rule management, tuning, false-positive analysis, and enforcement.
• Experience with bot management and protecting web applications while allowing legitimate crawlers and business-critical traffic.
• Strong observability experience using logs, metrics, RUM, synthetic monitoring, SLIs, SLOs, and error budgets.
• Strong web performance engineering experience, including Core Web Vitals, browser rendering, network behavior, page-load performance, and waterfall analysis.
• Working knowledge of JavaScript and CSS for troubleshooting modern public-facing web applications.
• Strong Git-based release engineering and CI/CD experience in production environments.
• Hands-on Infrastructure as Code or Configuration as Code experience.
• Proven production incident management, root-cause analysis, and post-incident review experience.
• Experience working within enterprise change management, audit, access control, compliance, and third-party risk requirements.

Preferred Qualifications:

• Hands-on experience with Akamai and/or Cloudflare.
• Experience with Adobe Experience Manager (AEM), Edge Delivery Services, or similar vendor-managed web delivery platforms.
• Experience in financial services or another highly regulated enterprise environment.
• Experience with Python, Java, or JavaScript-based automation.
• Experience developing automated runbooks and operational tooling.
• Familiarity with accessibility, SEO, multilingual web delivery, and enterprise content platforms.
• Experience supporting vendor-managed SaaS platforms and third-party technology controls.

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