Remote Site Reliability Engineer

Our mission is to power measurable employee engagement worldwide, and we're looking for an Intermediate Site Reliability Engineer to join our Engineering team.

We're looking for someone who enjoys running production systems, understands how applications work, and brings practical application security experience.
You'll work closely with our SRE and development teams to maintain our infrastructure, improve deployments, investigate production issues, and address security risks. You'll also contribute to the technical controls that support SOC 2 audits and GDPR compliance.
Our environment includes AWS, Kubernetes on EKS, Terraform, Terragrunt, GitHub Actions, Prometheus, Grafana, and CloudWatch. Our applications use Ruby on Rails, Vue.js, and Node.js, with MySQL, PostgreSQL, and Sidekiq supporting the backend.
You'll take ownership of defined projects and operational improvements, with senior engineers available for guidance and review. Maintain AWS and Kubernetes environments, troubleshoot production issues, and improve availability, performance, and resource usage.
Build and maintain infrastructure as code, review plans, manage environment configuration, and address infrastructure drift.
Deployments & developer experience: Improve CI/CD pipelines, deployment automation, release checks, and rollback procedures.
Monitoring & incidents: Improve monitoring and alerts, join the on-call rotation, and contribute to incident reviews.
Work with developers to assess vulnerabilities, review security risks, and validate fixes.
Strengthen IAM, secrets management, network controls, and Kubernetes security.
SOC 2 & GDPR: Support technical controls, audit evidence, and personal data protection.
Recovery: Test backups and recovery procedures, maintain runbooks, and support production readiness.
Collaboration: Participate in code reviews, document changes, and support application, AI, and data engineering teams.
Around 3–5 years of experience in SRE, DevOps, platform engineering, cloud operations, or a related engineering role. Hands-on experience supporting production workloads in AWS.
Experience writing and maintaining Terraform modules and Terragrunt configuration, including reviewing plans and working with remote state.
Experience with Docker and Kubernetes, including troubleshooting deployments, services, health checks, and resource limits.
A solid understanding of Linux, networking, DNS, and TLS.
Ability to write automation in Python, Bash, Ruby, JavaScript, or another suitable language.
Experience with Git, pull requests, CI/CD pipelines, and deployment workflows.
Experience using logs, metrics, dashboards, and alerts to investigate production problems.
Understanding of common web application risks, including broken access control, injection, authentication weaknesses, and sensitive data exposure.
Working knowledge of SOC 2 controls and GDPR principles relevant to engineering, including access restrictions, data minimization, retention, and deletion.
Supported Ruby on Rails or Node.js applications in production
Worked with MySQL, PostgreSQL, Redis or Valkey, and Sidekiq
Built useful monitoring with Prometheus, Grafana, or CloudWatch
Supported services across multiple AWS regions
Helped remediate penetration-test findings or contributed technical evidence to a SOC 2 audit
Familiar with securing AI integrations, agent workloads, or MCP services
You hold relevant AWS, Kubernetes, Terraform, or security certifications.
You'll work closely with SRE and application engineers, and support AI and data initiatives where they depend on shared infrastructure.
You'll take part in technical discussions and code reviews, share what you learn, and help improve how we operate.
100% employer-paid benefits and a Health Spending Account from day one
A generous vacation package
A personal development budget
One personal day and two volunteering days
A downtown Toronto office for hybrid work, with plenty of snacks

The salary range for this role is $130,000-$150,000 Compensation is based on experience, skills, and our internal compensation framework and equity.
This is a full-time position on our SRE team.
The role includes a shared on-call rotation after onboarding. ContactMonkey helps organizations create, send, and measure internal communications directly within Outlook and Gmail.
Our platform brings together email design, employee engagement tools, and analytics so internal communications teams can understand what reaches their people and what gets a response.
As the product grows, we're investing in reliability, security, and tooling that helps our engineering teams deliver changes confidently.
Diversity is our strength
At ContactMonkey, we're building products for diverse organizations, and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
AI Disclosure
We use AI to take notes during our interviews. Our applicant tracking system uses AI for workflows and hiring process efficiencies.