Dispatcher

Status: Replacement
Brand : Lacombe

Job description:
Location: Ottawa, Ontario

About Our Company
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.

About the Role
As a Dispatcher, you will be responsible for coordinating drivers, managing service schedules, and ensuring efficient daily operations. This role requires strong communication skills, the ability to thrive in a fast-paced environment, and a proactive approach to problem-solving. You’ll play a key role in supporting both our customers and drivers, ensuring that services are delivered on time and to company standards. This role is perfect for someone who quickly understands business operations, is passionate about customer service, and can keep track of all the details.

Responsibilities

• Schedule, coordinate, and dispatch drivers for deliveries, services, and pickups.
• Communicate effectively with drivers and customers to address service needs, delays, or changes.
• Monitor routes and ensure timely completion of daily assignments.
• Handle customer inquiries with professionalism and urgency.
• Maintain accurate service records and dispatch documentation.
• Collaborate with operations and customer service teams to resolve issues quickly.
• Support drivers with problem-solving and provide updates as needed.
• Work with urgency to meet the demands of a high-paced environment.

Qualifications

• 3+ years of experience in dispatching, customer service, scheduling/planning or a related role preferred.
• Logistics and routing skills are considered an asset.
• Experience handling high volume scheduling is a plus.
• Strong organizational and time management skills, and the ability to prioritize tasks in a fast-paced setting.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• High level of data accuracy and attention to detail
• Proven ability to handle pressure and solve problems quickly.
• Proficiency in dispatching or scheduling software.
• Team-oriented with a proactive, “type-A” personality who thrives in a high-pressure environment.
• Bilingualism (English and French) is an asset.

Job Type: Full time
Pay: $70,000 per annum
Work Location: Fully Onsite

What We Offer

• Great company benefits
• Business casual workplace
• Supportive and collaborative team environment
• Opportunity to grow within a stable and expanding organization
• On-the-job learning and exposure to a multi-brand operation

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodation throughout the recruitment process are available for applicants with disabilities. If you require an accommodation, please email View email address on totalsanitationservices.applytojob.com to coordinate.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.