Customer Service Co-ordinator

Hull, England

Job ID 10607

Company Description

Our client is a leading global supplier of food ingredients. Working for this leading organization means being part of an innovative and dynamic company that is dedicated to delivering high-quality products and exceptional customer service. With a commitment to sustainability, they offer employees the opportunity to work for a company that is making a positive impact on the environment.

Here’s why you should come be a part of what they’re growing !

Passionate about food innovation:

• Develops unique and high-quality food products
• Embraces cutting-edge technologies and expertise
• Recognized as industry leaders

Culture of creativity and growth:

• Encourages employees to think outside the box
• Values diverse ideas and perspectives
• Fosters a culture of continuous learning and personal development

Commitment to quality:

• Focuses on delivering products that exceed customer expectations
• Sources the finest ingredients
• Implements rigorous quality control measures

Supportive and inclusive work environment:

• Values work-life balance
• Offers opportunities for personal and professional growth
• Emphasizes teamwork and open communication

Employee well-being and empowerment:

• Ensures employees feel valued and supported
• Provides a collaborative and dynamic work environment
• Opportunities to make a meaningful impact in the food industry

Benefits of joining the company:

• Be part of an innovative and forward-looking organization
• Contribute to food innovation and creativity
• Work with a passionate and talented team
• Make a difference in the industry
• Grow your career and personal development opportunities

If you’re ready to take on a vital role in a collaborative team, apply now and bring your skills to a company that values accuracy, integrity, and growth!

Compensation

This is a full-time, permanent, in-person position based in Hull, England, offering a salary in the range of £27,000 to £28,000 .

In addition to salary, the successful candidate will have access to a well-rounded employee offering that includes:

• Practical workplace conveniences
• Health and wellbeing support
• Lifestyle-related benefits
• Employee recognition opportunities
• Company-sponsored initiatives that contribute to a positive, team-oriented site culture

*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

Our client is looking for a Customer Service Co-ordinator who enjoys being the person customers and internal teams can count on.

This is a role for someone who likes keeping things moving, asking the right questions, following the details, and making sure orders travel from initial request to final delivery with care and accuracy. You will be part of a busy, customer-facing team where communication matters, timing matters, and small details can make a meaningful difference to the customer experience.

The role sits at the intersection of customer service, sales support, operations, supply chain, product development, and finance. That means you will not be working in isolation. You will be helping connect the dots between departments so customers stay informed, orders are processed properly, and issues are handled before they become bigger problems.

For someone who takes pride in being organized, responsive, commercially aware, and calm under pressure, this is a strong opportunity to build a long-term place within a stable, product-focused business.

Position Description

As Customer Service Co-ordinator, you will support customers from the point an order is received through to final delivery. You will enter and monitor orders, keep customers updated, coordinate with internal teams, and help ensure products are dispatched accurately, on schedule, and in line with customer expectations.

You will be a key daily contact for customer questions received by phone and email. This may include updates on order status, product availability, pricing, delivery timing, samples, or new product-related requests. When questions or concerns arise, you will be expected to take ownership, gather the right information, and work with the appropriate departments to find practical answers.

You will also support the wider business by assisting with sales administration, raising purchase and sales orders, attending customer or internal meetings when needed, helping resolve invoicing or month-end queries, and supporting teammates during holiday periods or busier stretches.

• Acting as a regular point of contact for customers by phone and email
• Keeping customers informed on orders, availability, pricing, samples, and product-related requests
• Entering, raising, and tracking purchase and sales orders
• Liaising with sales, operations, supply chain, accounts, and product-related teams
• Helping ensure orders move smoothly from receipt through to delivery
• Following up on customer questions, order issues, delivery concerns, and pricing queries
• Supporting sample requests and new product-related customer activity
• Assisting the sales team with administrative and customer-related support
• Attending internal or customer meetings when required
• Supporting accounts with invoicing, month-end, or year-end questions
• Helping cover team workload during holidays or busy periods
• Travelling occasionally, if required by the business

This is a hands-on coordination role suited to someone who understands that strong customer service is not just about being pleasant. It is about accuracy, follow-through, clear communication, and doing what you said you would do.

Experience

The ideal candidate will bring experience in a customer service, sales administration, order processing, or customer coordination role, preferably within a product-based, manufacturing, distribution, or supply chain environment.

You should be comfortable managing multiple requests at once, prioritizing your workload, and staying accurate when timelines are tight. Experience working with internal departments such as sales, operations, supply chain, accounts, production, or product development would be highly valuable.

• Customer service or customer coordination experience
• Sales administration or order processing experience
• Exposure to a manufacturing, distribution, food, product, or supply chain setting
• Experience supporting customers by phone and email
• Experience entering, checking, or tracking orders
• Familiarity with delivery timing, product availability, pricing questions, or order amendments
• Experience working with internal teams to resolve customer or order-related issues
• Exposure to invoicing questions, month-end support, or accounts-related queries
• Experience with sample requests or new product-related administration would be beneficial
• Experience using order processing systems, ERP platforms, CRM tools, or similar business software would be an asset

Confidence using Microsoft Office, particularly Excel, Word, and Outlook, is important.

Qualifications

• Strong written and verbal communication skills
• Excellent organization skills and the ability to manage competing priorities
• A professional and courteous approach to customer communication
• Strong attention to detail when entering orders, checking information, or handling customer data
• Confidence using Microsoft Office, especially Excel, Word, and Outlook
• Experience with order entry, CRM, ERP, or similar business systems would be beneficial
• The ability to work independently while also building effective relationships across departments
• A practical, proactive approach to solving customer questions, delivery issues, pricing queries, and order discrepancies
• Good commercial awareness and an understanding of why accurate orders, clear communication, and reliable delivery matter
• Professionalism when handling customer information, pricing, orders, and internal communications
• A reliable, adaptable, and positive attitude, especially when priorities change or urgent requests come in
• A willingness to support colleagues and contribute to a helpful, team-oriented workplace

Additional Information

Date Posted: July 9, 2026

Job Type: In-Office, Permanent, Full-Time

Industries: Food and Beverage

Job Categories: Admin Support

Manages Others: No

Required Travel: No

Relocation Assistance: No

Keywords: #LI-JB1 , #LI-Onsite

Learn More About the Recruiter

John Barron, B.A.

With deep roots in both the United Kingdom and Canada, John brings a rare and powerful dual-market perspective that helps industry-leading companies find the best, right-fit talent for their very important hiring needs. Serving as a cornerstone of our UK recruitment practice, he has clients both across the pond and here in North America. While his experience spans several industries and sectors, he earnestly finds manufacturing to be a most exciting, promising and diverse sector and one in which he has found particular success, forging a strong reputation for recruiting excellence.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
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Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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