Director, Customer Success & Technical Account Management

Everbridge

Everbridge seeks a strategic Manager of Customer Success & Technical Account Management to lead a team of CSMs and TAMs, enabling measurable value and long-term customer success. You will drive outcomes, adoption, health, retention, and growth across a defined customer segment while partnering with cross-functional teams.

The role emphasizes coaching, performance management, and scalable processes to meet aggressive business goals in a fast-paced environment.

#J-18808-Ljbffr

Apply

Vacancy posted 9 hours ago

Similar jobs that could be interesting for youBased on the Director, Customer Success & Technical Account Management in Ottawa, ON vacancy

Director, Customer Success
...an unwavering dedication to customer service. We are on a journey... ...unwavering commitment to customer success. As we continue to grow and... ...you. The Role The Director of Customer Success leads the... ...expand over time. This role is accountable for building and scaling a high...
Accounts
Full time
Internship
Versaterm
Ottawa, ON
more than 2 months ago
Customer Success Manager
...Customer Success Manager Location: Ottawa, ON or Toronto, ON | Remote or Hybrid Department: Customer Success Reports To: Matt Brown,... ...develop some of our most strategic and high touch customer accounts by establishing productive and trusted relationships with some...
Technical
Accounts
Long term contract
Permanent employment
Full time
Remote work
Sol Ink
Ottawa, ON
more than 2 months ago
Customer Success Manager
...and Kenya and more than 1,000 customers globally, Assent brings... ...performance, transparency, and accountability. This reflects our commitment... ...our talent acquisition and management processes, we may use AI technologies... ...Job Description Customer Success Managers (CSMs) will play an...
Accounts
Long term contract
Full time
Work at office
Flexible hours
Assent Inc
Ottawa, ON
more than 2 months ago
Customer Success Manager I
$63k - $83k per year
...with innovative solutions, and a managed XDR service, to strengthen... ...At Barracuda, we protect customers from security threats and help... ...investments. As a Scaled Customer Success Manager , you will play a key... ...Experience in Scaled Customer Success, Account Management, or a customer-...
Accounts
Full time
Internship
Worldwide
Barracuda Networks
Ottawa, ON
more than 2 months ago
Customer Success Manager
...Job Overview As a Customer Success Manager you will be the main point of contact for our customers, guiding them through the process of onboarding, implementation, training, and on-going adoption of our services and product suite. As part of the Operations team, you work...
Suggested
Full time
Contract work
Local area
Intouch Insight
Ottawa, ON
more than 2 months ago
Manager, Mid-Market Customer Success
$150k - $170k per year
...site errors, performance issues, and customer journey friction that block... ...impact, session replays, and full technical context. This makes it easy for ecommerce... ...a creative and exceptional Manager to lead our Mid Market Customer Success Team. In this role, you will be responsible...
Technical
Accounts
Full time
Flexible hours
Noibu
Ottawa, ON
more than 2 months ago
Technical Account Manager - SMTP
$100k per year
...a highly skilled, client-focused, and commercially savvy Technical Account Manager based in the Ottawa area to serve as the dedicated technical... ...and strategic partner for our high-volume enterprise customers. In this critical role, you will be the single point of...
Technical
Accounts
Full time
Contract work
Manual labor
Immediate start
Worldwide
Moz Group Inc
Ottawa, ON
more than 2 months ago
Senior Director, Product & Customer Marketing
...Senior Director, Product & Customer Marketing Level: M5 Location: CAD or US | Eastern or Pacific... ...Product, Demand Gen, Sales, and Customer Success. Build launch playbooks and... ...leaders and teams they develop, and are accountable for delivering sustained business outcomes...
Accounts
Remote job
Long term contract
Permanent employment
Full time
Sol Ink
Ottawa, ON
24 days ago
Customer Success and Solutions Specialist, Software
...Giatec Scientific Inc. is seeking a technically curious, customer-oriented Customer Success and Solutions Specialist to strengthen the software side of our customer... ...through resolution, holding internal stakeholders accountable to commitments and keeping customers informed...
Technical
Accounts
Full time
Manual labor
Immediate start
Remote work
Worldwide
Flexible hours
Giatec Scientific Inc.
Ottawa, ON
more than 2 months ago
Account Manager
...expertise and tools necessary to manage risks at all levels. Our... ...innovation while holding each other accountable to our vision. We are... ...management to an existing customer base, and achieve sales and profit... ...strategic solutions, and successfully converting opportunities into...
Accounts
Long term contract
Full time
Contract work
Casual work
Internship
Work at office
Remote work
Work from home
Home office
Xpera
Ottawa, ON
14 days ago
Customer Project Manager
$82.4k - $103k per year
...semiconductor distribution. Macnica excels in customizing solutions to client requirements and... ...Americas is seeking a Project Manager to own the successful delivery of bespoke technology... ...Skills/Abilities: Experience managing technical or engineering-related projects. Strong...
Technical
Remote job
Long term contract
Full time
Pivot Edge
Ottawa, ON
14 days ago
Technology Success Advisor
...commitments. You can explain technical concepts without technical... ...Job? As a Technology Success Advisor , you'll help our... ...Collaboration, respect, trust, and accountability are core to how we work.... ...organizational and time-management skills Exceptional attention...
Technical
Accounts
Long term contract
Work at office
SupportMyMac
Ottawa, ON
4 days ago
Junior Customer Success Manager
...then turn those insights into repeat successes. Motion is built to help teams do exactly... ..., Runneth About the Junior Customer Success Manager role This role is built for people... ...before anyone looks up. Bring accounts back . Customers go dark for all kinds...
Accounts
Permanent employment
Full time
Summer work
Second job
Work at office
Remote work
Shift work
Night shift
Motion
Ottawa, ON
2 days ago
Supply Chain Account Manager
$75k - $90k per year
...in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our... ...costed bills of material in support of customer quotations. Actively review MRP outputs... ...within the scope of the Supply Chain Management function. What You Will Need ~ Profound...
Accounts
Full time
Syntronic
Ottawa, ON
7 days ago
Account Manager - B2B Sales
...We’re recruiting an Account Manager to join an established, growing organization with a strong customer base and presence across Ontario. This is a sales role for someone... ...accounts to support depending on the territory, success in this role will come from your ability to...
Accounts
Long term contract
Full time
Hennessy Collective
Ottawa, ON
10 days ago
Account Manager - Service Sales
...us? Our goal is to partner with our customers, to ensure their building, and the people... ...program. Job Description The Account Manager-Service Sales supports existing customers... ..., ensuring timely follow-up and the successful conversion of opportunities into profitable...
Technical
Accounts
Long term contract
Full time
For contractors
Work at office
Local area
Classic Fire Life Safety
Ottawa, ON
23 days ago
Senior Customer Success Manager
...then turn those insights into repeat successes. Motion is built to help teams do exactly... ...we’re building. About the Senior Customer Success Manager role Most CS jobs are about driving... ...this job moves fast You'll own 50+ accounts, and you'll go deep with them....
Accounts
Permanent employment
Full time
Summer work
Work at office
Remote work
Work from home
Shift work
Motion
Ottawa, ON
6 days ago
Senior Customer Success Manager, Defence
$102.6k - $128.2k per year
Esri Canada Limited Senior Customer Success Manager, Defence Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager... ..., Defence to join our Federal Sector team. Reporting to the Director of Federal Sector, the person in this role provides senior-...
Accounts
Long term contract
Full time
Summer work
Internship
Work at office
Remote work
Work from home
Esri Canada Limited
Ottawa, ON
9 days ago
Account Manager
$70k - $100k per year
...ACCOUNT MANAGER This posting is for an existing vacancy. While applications are being accepted from candidates across multiple geographic... ...contribute directly to retention, expansion, and long-term customer success. The Account Manager owns, nurtures, and expands...
Technical
Accounts
Remote job
Ongoing contract
Long term contract
Full time
Contract work
Internship
Flexible hours
Netagen
Ottawa, ON
a month ago
Senior Account Manager
..., in-house team, and network of partnered tech companies. Our Account Management team is organized into pods, consisting of Senior Account Managers... ...day-to-day account direction, strategic execution, and client success. This is a fully remote position. If hired, you will join...
Accounts
Long term contract
Full time
Apprenticeship
Internship
Remote work
Amz Advisers
Ottawa, ON
23 days ago
Service Account Manager - Roofing
$75k - $85k per year
...Companies is seeking a Roofing Service Account Manager to join our Ottawa branch. This is a relationship... ..., or Project Coordination ~ Strong technical aptitude and the ability to understand... ...drawings/specifications ~ Customer-focused with a high level of responsiveness...
Technical
Accounts
Long term contract
Full time
For contractors
Summer holiday
Work at office
Local area
Monday to friday
Flexible hours
Flynn Group Of Companies
Ottawa, ON
a month ago
Senior Manager, Accounting
...expertise and an unwavering dedication to customer service. We are on a journey to build a... ...an unwavering commitment to customer success. As we continue to grow and expand our... ...hear from you. The Role The Senior Manager, Accounting is responsible for overseeing the...
Technical
Full time
Internship
Versaterm
Ottawa, ON
more than 2 months ago
Account Manager
...the client’s key point of contact, the Account Manager fosters a strong relationship built on trust... ...budgets, and overall integration success. The Account Manager will also be responsible... ...innovative suggestions/solutions to customers/partners of all levels Communicate effectively...
Accounts
Full time
Casual work
Internship
Immediate start
Remote work
Fuel Industries
Ottawa, ON
more than 2 months ago
356 EN - Director, Data Platform Management
...better through trade. Position: Director, Data Platform Management Employment Type: Permanent/ Contract... ...with the mission of empowering our customers and colleagues to take on the world,... ...Management, you lead the teams accountable for both run excellence and platform...
Technical
Long term contract
Permanent employment
Full time
Contract work
Temporary work
Summer work
Work at office
Relocation package
3 days per week
E Dc
Ottawa, ON
more than 2 months ago
Client Account Sr Manager (CAN - PSPC)
...innovators, program and construction managers and other professionals... ...motivated and experienced Client Account Sr Manager for the PSPC... ...individual growth and collective success through trust, autonomy, accountability... ...ensure high quality delivery, technical excellence and consistent...
Technical
Accounts
Full time
Temporary work
Work at office
Local area
Remote work
Worldwide
Relocation package
Flexible hours
Aecom
Ottawa, ON
22 days ago
Account Manage Maternity Leave
$85k per year
...Description Account Manager (Maternity Leave - 12 months) The Opportunity The Account... ...our key clients, with a core focus on customer retention and growth. The ideal candidate... ...3 years in Account Management, Customer Success, Sales and/or Business Development. ~...
Technical
Accounts
Full time
Contract work
Temporary work
Worldwide
Moz Group Inc
Ottawa, ON
more than 2 months ago
Technical Analyst
$60k - $75k per year
#CareersThatKickSaas! When something breaks in a customer's field operation, you are who they reach out to. TrueContext... ..., and carry it to fix yourself. The Customer Success Manager owns the customer's outcomes and the Account Manager owns the commercial relationship. You own...
Technical
Accounts
Work at office
Monday to friday
Shift work
Afternoon shift
3 days per week
Truecontext
Ottawa, ON
24 days ago
Technical Sales Manager - Scientific Instrumentation
$90k - $115k per year
...sales organization is built on technical expertise and a passion for... ...agents, we work closely with customers to deliver exceptional service... ...experienced Technical Sales Manager to grow our presence. In this... ...Your application has been successfully submitted! You've already applied...
Technical
Long term contract
Full time
Internship
Local area
Worldwide
Shift work
Rbr Inc.
Ottawa, ON
more than 2 months ago
National Account Manager
$80k - $90k per year
...just a job, it's a career National Account Manager Ottawa, ON Employment Type:... ...national clients, ensuring a high level of customer satisfaction and service delivery. Conduct... ...) is required. Minimum 5 years of successful sales experience, preferably in a...
Accounts
Full time
For contractors
Work at office
Local area
Remote work
Flynn Group Of Companies
Ottawa, ON
more than 2 months ago
Senior Customer Success Manager
...corporate messaging. The Malleum MSP needs a Customer Success leader who can help customers realize... ...Opportunity Malleum is building a managed services business for customers that... ...the MSP. This is not a conventional account management role. It is a senior, hands-on...
Technical
Accounts
Long term contract
Full time
Contract work
Internship
Malleum
Ottawa, ON
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Customer Success & Technical Account Management. Be the first to apply!