Senior Director AI, Chief Revenue Organization

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Senior Director AI, Chief Revenue Organization leads the design, engineering, and deployment of generative AI and machine learning systems across Sales, Marketing, and Customer Success. This is a hands‑on technical leadership role responsible for building and scaling production‑grade AI systems that directly drive revenue outcomes, including pipeline growth, deal acceleration, customer retention, and operational efficiency. This role will operate at the intersection of AI engineering, enterprise architecture, and go‑to‑market strategy, partnering closely with Sales, Product, and Engineering leaders to translate AI capabilities into measurable business value.

Responsibilities

Lead End-to-End GenAI and ML System Delivery

• Design and deploy generative AI and machine learning solutions embedded in CRM and customer workflows
• Build systems including LLM-powered copilots, agentic workflows, retrieval-augmented generation pipelines, and predictive models
• Own the full lifecycle from data sourcing and model development to evaluation, deployment, and monitoring

Drive Hands-On ML Engineering Excellence

• Architect and guide implementation of model training and fine‑tuning pipelines using frameworks such as PyTorch, TensorFlow, and Hugging Face
• Build real-time and batch inference systems, embedding pipelines, and vector database integrations
• Establish best practices for CI/CD, experimentation, model evaluation, and observability across AI systems

Scale Agentic AI Systems

• Design and deploy agent-based systems capable of multi-step reasoning, tool usage, and workflow orchestration across enterprise platforms
• Establish reusable patterns for prompt management, tool integration, policy enforcement, and agent lifecycle management

Drive Revenue Impact Through AI

• Partner with Sales and go-to-market leadership to embed AI into deal strategy and customer engagements
• Contribute directly to pipeline growth, deal velocity, and account expansion
• Translate AI capabilities into measurable outcomes including conversion improvement, productivity gains, and customer retention

Lead Cross-Functional Execution

• Collaborate across Engineering, Data, Product, Sales, and Customer Success to deliver integrated AI solutions
• Translate complex business problems into scalable technical architectures and ensure alignment across systems, data, and workflows

Build and Lead High-Performing Teams

• Lead and grow teams of ML engineers, ML scientists, and AI architects
• Establish a high bar for engineering quality, execution, and technical depth
• Build scalable development practices and delivery models for enterprise AI

Qualifications

Knowledge and Experience

• 12–15+ years of experience in AI/ML, data science, or distributed systems engineering
• 8+ years leading ML or AI engineering teams in platform or infrastructure environments
• Proven track record delivering production-grade AI systems at enterprise scale
• Experience partnering with Sales, Marketing, or Customer Success organizations to drive business outcomes

Technical Expertise

• Deep hands‑on experience with generative AI including LLMs, prompt engineering, and finetuning
• Strong experience with retrieval-augmented generation architectures and agentic AI systems
• Proficiency with ML frameworks such as PyTorch or TensorFlow
• Experience with cloud platforms including AWS, GCP, or Azure, and modern data stacks
• Strong understanding of distributed systems, CI/CD, experimentation frameworks, and observability

Skills and Attributes

• Strategic thinker with strong business acumen
• Executive presence and influence
• Structured problem solver
• Systems thinker with enterprise perspective
• Builder of teams and scalable operating models
• Calm, decisive leader in complex environments
• Experience with Salesforce or enterprise CRM ecosystems
• Experience building internal AI platforms or developer tooling
• Background in SaaS or enterprise software environments
• Advanced degree in Computer Science, Machine Learning, or a related field
• 15+ years experience
• Bachelor's preferred

The targeted pay range for this position in the following location is / locations are: United States - Redwood City Office GHQ : 269,000 - 403,000 USD / Annual; United States - Dallas Infomart Office DAI : 224,000 - 336,000 USD / Annual; Canada - Toronto Office TRO : 182,000 - 272,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program

An Employee Assistance program is available to all employees.

• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• US Benefits: - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• US Benefits: - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
• Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
• Canada Core Benefits: - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
• Canada Core Benefits: - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
• Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
• We use artificial intelligence in our hiring process. Learn more here .

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.