Office Support Clerk III (AUX)

Main Purpose & Function

This position works within the Animal Services Department in a fast paced customer service oriented front line environment. The incumbent is responsible for dispatching Animal Control Officers in the field, operating a switchboard, communicating on a radio system and performing a wide variety of clerical duties. Employees of Animal Services operate under non-standard hours of work with established hours of 8:00am – 8:00pm, including weekends. An unrestricted availability to work within the non-standard hours of operation is highly desirable. 

Specific Duties & Responsibilities

Duties include: preparing and processing various forms and documents including dog license applications and renewals, investigative statements and reports, animal impound forms, adoption applications and all other documents related to the department’s administrative process. Process incoming office mail and emails. Attend front line customer service and reception including dispatch, operating a switchboard and responding to public inquiries regarding the Animal Control Bylaw and kennel processes. Attend incoming complaints and dispatch calls for the Animal Control Officers while practicing efficiency and diplomacy.  Check daily cash deposits and process all related documents and reports. Create and maintain office files for consistent and accurate data tracking. Perform duties with little supervision and make independent decisions based on knowledge of departmental and City Policies and Procedures. Work with various departments and agencies, both internally and externally, in the City of Vancouver.

Minimum Qualification Requirements

Education and Experience:

• Completion of Grade 12 including or supplemented by related administrative and standard software courses, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• Knowledge of dog related issues including various dog breeds and kennel procedures is an asset.
• Knowledge of the Animal Control By-Law no. 9150 and the related prosecution process is an asset.
• Working knowledge of the geography of Vancouver including streets, parks and schools, is preferred,
• Comfortable working with exposure to sensitive and potentially distressing subject matter, including enforcement-related documentation, behavioural and medical euthanasia, and deceased animals.
• Comfortable communicating effectively orally and in writing, and to deal tactfully and effectively with the public, including in sensitive, emotionally charged, or conflict situations.
• Familiar with trauma-informed, equitable, and inclusive approaches when working with diverse and vulnerable populations.
• Working knowledge of Word, Excel and Outlook along with the ability to work with multiple programs simultaneously. 
• Previous exposure to Amanda, SAP, VanMap, Cisco and Lagan along with experience in the City’s accounting processes including deposits and time entry is preferred.
• Proven ability to multitask a high volume workload in a fast paced, high functioning administrative environment with frequent interruptions and shifting priorities.
• Demonstrates excellent communication skills to deal tactfully and effectively with the public, coworkers and supervisors.
• Experience in payment processing and balancing daily to an account session and float is an asset.
• Applicants are preferred to have considerable related clerical experience with computerized record keeping systems as well as excellent organizational skills, attention to detail, effective keyboarding and accurate data entry.

Business Unit/Department : Dev Svcs, Bldg & Licensing 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: August, 2026

Salary Information: Pay Grade 15: $31.13 to $36.57 per hour

Application Close: August 21, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion . 

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation). More about unceded traditional territories

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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.