Coordinateur AMS pour Client SAP

Cloudspirit

Rejoignez Talan en tant que Coordinateur AMS pour Client SAP et gérez des relations clés tout en améliorant les performances des services. Ce poste à distance favorise l'engagement client grâce à des solutions basées sur l'IA. En collaboration avec le Directeur principal, vous aurez pour mission de dynamiser votre portefeuille de clients SAP, d’assurer une activité opérationnelle fluide et de traiter proactivement les incidents. Vous jouez un rôle crucial dans la planification et le suivi des performances tout en dirigeant les efforts d'amélioration continue pour chaque compte. Key Responsibilities:

Gérer efficacement les relations clients aux niveaux opérationnel et stratégique
Surveiller et optimiser la prestation des services
Mener des analyses post-incident pour améliorer les processus
Contribuer à l’amélioration des offres de service par des retours d’expérience
Utiliser des outils IA pour favoriser l’efficacité opérationnelle

Requirements:

Minimum de 7 ans d'expérience en services SAP
Solide expérience de la gestion de comptes et des relations clients
Connaissance des pratiques ITIL en gestion des services
Expérience en gouvernance financière et des ressources
Diplôme nécessaire; expertise en technologies de l’information un atout

Utilisez votre expertise pour transformer le paysage des services clients chez Talan. #J-18808-Ljbffr

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Vacancy posted 15 hours ago

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