Senior Customer Supply Chain Analyst

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

This role is a hybrid position with 2 days in the office in Vaughan. We’re looking for a Senior Customer Supply Chain Analyst to drive Customer-focused Supply chain Excellence within a key region. In this cross-functional role, you will collaborate with Teams across planning, procurement, operations, and commercial functions to optimize end-to-end supply chain processes.

You will leverage a customer-centric approach to lead Inventory planning and forecasting initiatives, while playing a critical role in maximizing the value of our recently implemented ERP system. This includes ensuring data integrity, enhancing processes, and driving continuous improvement, while contributing to high impact, regional initiatives that strengthen overall Supply Chain performance and customer experience.

For more information on what it is like to work for us, please watch this video:

Your Contributions to the Organization :  

• Manage a strategic customer portfolio, working directly with customers and internal stakeholders to mitigate supply shortages and meet service level targets in the region

• Effectively plan for customer inventory needs, lead demand review and consensus meetings to align and reconcile demand with actuals

• Conduct root cause analysis to understand demand variance and fluctuations, aligning forecast and planning parameters to maintain optimal stock levels

• Collaborate with Sales & Marketing on new/lost business opportunities and their materialization

• Lead inventory calls with key customers and internal stakeholders on requirements, incorporating feedback for customer-centric process improvement

• Facilitate and lead Quarterly Business Reviews (QBR) and Key Performance Indicator (KPI) meetings with strategic customers.

• Develop and maintain strong relationships with key customers and cross-functional teams to drive improvements and implement solutions

• Conduct ad hoc analysis as requested by customers and business leaders

This Job might be for you if: 

• 2-4 years of experience in supply chain, logistics, and distribution

• College/University degree in Business, Supply Chain Management, or Engineering

• APICS CSCP, CPIM, or IBF certification is a plus

• Strong interpersonal skills with the ability to influence cross-functional partners and drive value-added solutions

• Proficiency in Kinaxis Rapid Response, SAP, Excel, and Data visualization tools such as Tableau and Looker is highly preferred.

• Demonstrate initiative, adaptability, and problem-solving skills in ambiguous and dynamic environment

• Possess effective communication, facilitation, strong presentation skills, and project management expertise

• Proven ability to handle multiple tasks simultaneously and prioritize effectively

• Enjoy working with large data sets, identifying trends and share insights

• Willingness to travel occasionally

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Defined Contribution Pension Plan

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Anticipated Salary Range: $61,200 - $89,650

Bonus eligible: Yes

This role is eligible for a performance-based annual bonus. Bonus awards are not guaranteed and are determined based on individual performance, company performance, and other business factors, in accordance with the company’s bonus plan.

Position currently vacant: Yes

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, individual and company performance, experience, skills, and other business factors

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples, and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Cardinal Health Canada is proudly recognized as a Great Place to Work® in Canada. As an essential partner in Canadian healthcare, we strive every day to build a culture of inclusion and collaboration, where team members can be their authentic selves, grow in their careers, and be proud to serve our customer partners. 

#LI-Hybrid

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.