EA - Managing Director - Residential

Department: VertusCompany: Vertus Residential Management LimitedReporting to: Managing Director - ResidentialJob SummaryThe Executive Assistant will provide high-level administrative and organisational support to the Managing Director of Residential and the wider Residential leadership team. This role plays a key part in ensuring the effective coordination of leadership activity, enabling the MD and senior leaders to operate efficiently, prioritise strategic objectives and maintain strong internal and external relationships.The role requires a proactive, highly organised individual who can manage competing priorities, exercise sound judgement and maintain absolute discretion when handling sensitive information.In addition to supporting the Managing Director – Residential, the Executive Assistant will provide support to the Director – Vertus, Director – Operations (Residential) and Director – Residential Sales, ensuring the smooth coordination of leadership meetings, communications and operational activity across the Residential division.Salary: £55-65KClosing date: Friday 12th JuneMain ResponsibilitiesStrategic Support to the Managing DirectorAct as a trusted partner to the Managing Director, proactively supporting the delivery of strategic priorities across the Residential business.Manage and optimise the Managing Director’s time, aligning commitments to business objectives and ensuring focus on the highest value activity.Anticipate demands, identify conflicts and re-prioritise with minimal direction, exercising sound judgement at all times.Provide insight and challenge where appropriate, acting as a sounding board on priorities, planning and stakeholder engagement.Executive Coordination & Leadership EnablementOwn and manage the operating rhythm of the Residential leadership team, including leadership meetings, offsites and key business forums.Ensure meetings are well-structured and outcome-focused, including shaping agendas, reviewing content quality and tracking delivery of actions.Prepare, review and coordinate high-quality briefing materials, presentations and reports for senior stakeholders, including Management Committee level where required.Draft clear, professional communications on behalf of the Managing Director for both internal and external audiences.Stakeholder Management & CommunicationAct as a central point of contact for the Managing Director, managing relationships with senior stakeholders across the business.Build strong working relationships across Residential and the wider CWG, including Finance, HR, Legal and Operations.Coordinate communication flow between the Managing Director and the wider business, ensuring clarity, consistency and timeliness.Engage confidently with senior leaders, maintaining credibility and professionalism at all times.Confidentiality & GovernanceHandle highly sensitive and confidential information with absolute discretion, including matters relating to people, business performance and strategic decisions.Support governance processes by coordinating inputs to key business updates, reports and decision-making forums.Maintain oversight of key actions, decisions and deliverables, ensuring appropriate follow-up and accountability across the leadership team.Operational & Project SupportSupport the delivery of key strategic initiatives and projects across the Residential business, tracking progress and coordinating stakeholders.Coordinate complex logistics including travel, events and leadership activities where required.Manage expenses, invoices and administrative processes efficiently and accurately.Maintain organised and accessible records, ensuring documentation is accurate and up to date.PERSON SPECIFICATIONExperience & CapabilityDemonstrable experience supporting C-suite or Managing Director level within a complex, fast-paced organisation.Proven ability to operate at a senior level, managing competing priorities and delivering high-quality output under pressure.Experience preparing Board or Executive-level materials, with strong attention to detail and accuracy.Track record of managing sensitive and confidential information with discretion and sound judgement.Skills & AttributesExceptional organisational skills with the ability to anticipate needs, think ahead and proactively manage workload.Strong commercial awareness with the ability to understand business priorities and align activity accordingly.Highly developed interpersonal skills, with the confidence to engage, influence and, where appropriate, challenge senior stakeholders.Excellent written and verbal communication skills, with the ability to produce clear, concise and high-quality outputs.Strong problem-solving capability, with the ability to operate independently and make decisions in ambiguous situations.Advanced proficiency in Microsoft Office 365, including Outlook, PowerPoint, Excel and Teams.Comfortable working with a range of systems and tools to support business operations and reporting.Working StyleProactive and self-sufficient, with the ability to operate with minimal supervision.High levels of professionalism, credibility and resilience.Flexible and adaptable, with the ability to respond quickly to changing priorities.Strong attention to detail, combined with the ability to see the bigger picture.Health Safety And Welfare ResponsibilitiesAll staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.Environmental, Social & Governance (esg) ResponsibilitiesRecognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.Quality Management ResponsibilitiesIn line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.Company ValuesCommit to ExcellenceAct with integrity and deliver high performancePut our customers at the heart of what we doResolve issues by providing high quality solutionsFoster CollaborationFind opportunities to collaborate with others across the business to achieve shared goalsEncourage inclusive networks and treat others with respect and fairnessUse knowledge to work effectively with suppliers / contractors to meet shared goalsEncourage EngagementConfident in making decisions appropriate to the roleLearn from mistakes and listen to constructive feedback to improve performancePrioritise safety and actively support community, wellbeing and sustainability programmesTake OwnershipTake pride in delivering high quality service which exceeds expectationsCommitted to opportunities for self-developmentTake responsibility for my own performance and look for ways to improveEmbrace InnovationEmbrace change and innovationProactively suggest ways to improve our business and encourage others to share ideasSee new challenges as opportunities to deliver effective changeWhat We OfferDiversity and InclusionWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.Flexible WorkingAs an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.Learning and DevelopmentAt Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.Other BenefitsWe are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.Early applications are encouraged as we reserve the right to appoint at any point.