Care Coach Bilingual - ASG

Bilingual Care Coach

Job Title: Bilingual CareCoach® 

Position Overview: 

As a Bilingual CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach. 

In this role, you will: 

• assist English and French speaking clients 
• tailor each interaction to the unique needs, readiness, and preferences of the client. 
• effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery. 

Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times.

Advantages of Working with Us:

• Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment. 
• Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program. 
• Hands-On Training: Receive paid, virtual, classroom-style training, along with continuous job-specific education to develop your skills. 
• Supportive Community: Collaborate with like-minded professionals and benefit from a culture that highlights commitment and recognizes associates' contributions. 
• Equipment Provided: Phone, headset and computer are provider by us.  
• Compensation: The hourly rate for this position is $26.00, with an additional $2.50 per hour for bilingual CareCoaches. 

Qualifications

• Residence: You must currently reside in Canada. 
• Education: Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience. 
• Experience: A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting, demonstrating proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices. 

• Skillset: 
• Practical experience with Motivational Interviewing techniques or their equivalent. 
• Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach). 

• Asset: 
• Previous call center experience is a valuable addition, along with certifications such as Mental Health First Aid, ASIST, and San’Yas 
• Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning. 

• Home Office Requirements:
• A dedicated desk and comfortable ergonomic chair. 
• Access to a quiet, private workspace  
• Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload) 
• Home router that our supplied equipment can connect to directly (Wi-Fi not permitted) 
• A cross-cut (micro) shredder  

• Language Proficiency: Proficiency in English and French is required, as the role will support and be assigned both English- and French-speaking callers. 
• Screening Requirements: Must pass a background check

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

About Assistance Services Group

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.  

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.