Gestionnaire en formation / Management in Training

Browns Shoes, a Canadian footwear and retail trailblazer, is rapidly expanding! We're seeking dynamic and driven individuals for our Management in Training program. This unique program offers the opportunity to gain valuable skills and insights from our seasoned managers and embark on your path to a future management role at Browns Shoes!

About Browns:

Founded in Montreal in 1940, Browns Shoes was built on one principle: putting the customer first. Unwavering in our mission to provide an unforgettable shopping experience, Browns remains the intersection where luxury meets affordability, and every customer is heard. From humble beginnings as a mom-and-pop shop, Browns grew to become North America's leading independent footwear retailer with over 65 stores Canada-wide. Today, we're proud to offer a top-notch selection of trending styles and exclusive collections that keep our customers coming back for more.

About the Role:

We believe in promoting from within. Our store managers, district managers, and sales directors all started in the same place: the sales floor.

As Management in Training, you'll gain hands-on experience in all aspects of store operations, with the potential to grow into a management role. Reporting to the Manager, you'll play a pivotal role in ensuring efficiency, meeting customer expectations, and maximizing sales potential while learning how to coach, train, and support a team.

Skills You'll Gain:

Customer Experience and Sales:

• Exceptional Customer Service: Learn to acknowledge and approach customers the Browns way.

• Expert Assistance: Learn to provide exceptional product information and handle inquiries professionally on the cash and selling floors.

• Effective Complaint Resolution: Gain the skills to handle complaints respectfully and with the authority to make reasonable exceptions.

• Driving Sales: Maximize sales and exceed sales targets through effective strategies.

Day-to-Day Operations:

• Performance Tracking: Understand and track store performance metrics in percentages and dollars, sharing results with the team.

• Efficient Scheduling and Payroll Administration: Create schedules in advance to meet store needs and handle payroll administration tasks, including sick days, quota adjustments, part-time slips, and days off.

• Inventory Management: Monitor stock levels, assist with inventory counts, and maintain accurate records.

• Visual Merchandising: Set up and maintain visually appealing product displays, ensuring proper pricing, labeling, and adherence to the visual checklist.

• Store Cleanliness and Safety: Maintain a clean, organized, and safe front and back store environment for employees and customers, including windows, floors, cash desk, and fixtures.

Coaching, Training, and Support:

• Staff Mentoring: Train and mentor staff to achieve goals, improve performance, and foster strong relationships.

• Leadership Development: Identify and develop future leaders through targeted training programs.

• Continuous Growth: Support the ongoing development of team members.

• Adequate Staffing: Ensure sufficient part-time staffing to meet operational needs.

• Conflict Resolution: Assist team members in resolving conflicts and maintaining a positive work environment.

What We're Looking For:

• Proven sales experience, preferably in retail

• Passion for sales and fashion

• Excellent communication skills in both French and English

• High school diploma or equivalent. A bachelor's degree in business, retail management, or a related field is an asset.

• Strong leadership and interpersonal abilities

• Exceptional customer service skills

• Outstanding organizational and multitasking capabilities

What's in it for You:

• Competitive salaries starting from $45,000, with potential earnings up to $65,000 or more.

• Thriving team culture with career development opportunities and management prospects.

• Comprehensive training and ongoing support

• Group insurance coverage, including dental, medical, vision, and virtual care

• Employee Assistance Program

• Employer contributions to your RRSP

• Employee discount

Apply for our Management in Training Now!

If you're ready to tap into your leadership potential and make your mark at a dynamic and thriving company, apply today to start your journey as Management in Training at Browns and shape the future of fashion with us!

We appreciate your interest in this role, but please note that only selected candidates will be contacted.

Thank you for your interest in Browns!

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