Resource Administrator/Education Coordinator

Fredericton, NBInformation TechnologyExperiencedFull-time$25.34 - $31.61 / hourCompetition Number: #029-26.27BenefitsHealth InsuranceDental InsurancePaid Time OffPension planLife InsuranceDisability InsuranceEmployee Assistance ProgramTuition AidWellness ProgramsClosing Date: June 12th, 2026 at 4:00 PMTRANSFORMATIVE TEACHING & LEARNINGTransformative Teaching & Learning promotes a strong culture of teaching & learning excellence, helps educators and faculties develop and deliver excellent course and curricula, supports educator's use of instructional technology and media, and facilitates the development and use of exceptional teaching & learning spaces, both physical and virtual.WHAT WE OFFERFull-time | Continuing | Fredericton | On-CampusStandard Work Hours: Mon - Fri | 8:45 am - 5:00 pm | 36.25 hours per weekAdditional Working ConditionsValid driver's license required and the ability to operate an automatic transmission vanFlexibility in working hours, including after-hours support, events, and conferencesSalary Range: $25.34 - $31.61 per hourYOUR FOCUSReporting to the Manager Technology Enhanced Learning, the Resource Administrator/Education Coordinator (Equipment Pool) is accountable for the daily operations of the equipment pool (ePool), the day-to-day supervision of part-time and student staff, and serving as the primary instructional and technical resource for hardware loan and AV for events, including hybrid and livecasting.Apply technical knowledge of AV equipment and system integration to deliver effective customer service and problem resolution.Follow policies and procedures for Equipment Pool operations while maintaining a positive service image across the UNB community.Deliver specialized technical and logistical support for conferences, hybrid classes, awards ceremonies, and other events.Advise on appropriate equipment, systems, and procedures to meet event and instructional needs.Maintain the delivery vehicle in a clean and reliable condition and record mileage and maintenance.Provide walk-up counter service to support audio-visual and equipment needs.Engage clients with courtesy, tact, and professionalism while serving multiple requests simultaneously.Book equipment for short-term loans and events.Advise on technical issues, equipment selection, and usage challenges.Coordinate equipment deliveries and pickups to optimize resources and scheduling.Monitor and follow up on overdue equipment returns.Train users on audio-visual equipment, videoconferencing systems, smart classrooms, and instructional technologies.Oversee daily workflows and provide guidance to student staff within the Technology-Enhanced Learning Equipment Pool.Support planning and training initiatives for student staff.Maintain current knowledge of classroom and AV technology upgrades and coordinate with ITS on related issues.Assist with equipment upgrades, purchases, and inventory planning to meet community demand.Ensure all equipment remains clean, functional, and ready for use.Maintain ongoing learning to support the convergence of audio-visual, multimedia, and information technologies.Manage cash sales, chargebacks, and invoices, and complete required documentation for billing and record keeping.Prepare and submit monthly financial statements for materials and services.Track equipment loans and repairs.Support other departments that use Web Checkout, including Forestry, Geology, and ITS.WHAT YOU BRINGCommunity College diploma in multimedia, information technology, computer science, or a related field.Minimum 2 years experience working with and troubleshooting audio-visual, multimedia, and information technology equipment.Demonstrated excellence in customer service, analytical, and interpersonal communication skills.Experience with inventory management systems and process.Familiar with Apple and Windows software and devices.Additional StrengthsAbility to handle clients with courtesy, calmness, tact, and diplomacy, including in high-pressure or time-sensitive situations.Ability to work effectively as a member of a small team and support colleagues across related service units.Ability to manage multiple clients and tasks simultaneously in a fast-paced environment.Ability to provide day-to-day supervision and guidance to student staff; previous team lead experience is an asset.Must be able to lift and carry equipment up to 50 lbs.ShareLook for yourselfPhoto GalleryA little bit about usUniversity of New BrunswickThe University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2026.UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.Are you interested?Work With UsWHY CHOOSE UNB?UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.GENERAL LABOUR AND TRADES AND ALLIED SERVICES AND AUDIO-VISUAL GROUP (GLTA)This position is part of the UNIFOR, Local 4504 employee group and falls under the GLTA Collective Agreement.COMMITMENT TO EQUITY, DIVERSITY & INCLUSIONThe University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.We thank all who apply; however, only those selected for an interview will be contacted.