Customer Experience Retention Agent at Quince

Quince

Become a vital part of Quince as a Customer Experience Retention Agent. Focus on providing exceptional service and building customer loyalty in a bilingual environment. This French Bilingual role at Quince is designed for those who thrive in customer-focused positions and excel in resolving issues. You will engage customers across various platforms—chat, email, phone, and social media—ensuring high standards in service delivery. Your responsibilities will include mastering product knowledge and contributing to continuous improvement in customer interactions. Quince offers a unique culture where you can make a real impact while embracing growth opportunities. Key Responsibilities:

Manage customer interactions from initiation to resolution
Resolve inquiries with empathy and attention to detail
Efficiently utilize tools while maintaining the human touch
Provide insights from customer feedback for enhancements
Become a knowledgeable resource for guiding customers

Requirements:

Must possess a High School diploma or GED
Bilingual in French and English essential
At least 2 years prior experience in customer service
Proven track record of relationship building remotely
Access to a dependable workspace with high-speed internet

Utilize your bilingual proficiency and customer service expertise to enhance customer loyalty at Quince. #J-18808-Ljbffr

Apply

Vacancy posted 13 hours ago

Similar jobs that could be interesting for youBased on the Customer Experience Retention Agent at Quince in Toronto, ON vacancy

Head of Customer Retention and Experience
$80.5k - $92k per year
...company, we’re on a mission to bring people together through experiences that help them slow down, boost their mood, and make wellness... ...from you! Job Description: We're looking for a Head of Customer Retention and Experience to turn first-time guests into lifelong Puppy...
Suggested
Full time
Remote work
Flexible hours
Puppy Sphere
Toronto, ON
3 days ago
Customer Experience Agent
...management. Our platform combines AI agents, automated financial workflows, and... ...products that save brands time and money. Customers have generated billions in sales and... ...Ventures. About this role As a customer experience agent at Highbeam, you’ll be the first...
Suggested
Full time
Internship
Work at office
Highbeam
Toronto, ON
a month ago
Director, Customer Retention & Growth (Americas)
...deliver exceptional service experiences. As we evolve our platform with... ...how IT teams operate—and how customers realize value. We are... ...Senior Director of Customer Retention & Growth to own SysAid’s net... ...Risk Management Build AI agents to: Continuously monitor...
Suggested
Full time
Internship
Shift work
Sysaid Technologies
Toronto, ON
more than 2 months ago
Senior Customer Experience Specialist
$31 per hour
...ABOUT QUINCE Founded in 2018, Quince was built to challenge the... ...our teams and actions: Customer First : We prioritize customer... ...new category and customer experience – one that democratizes luxury... ...handling high-impact, sensitive, or retention-risk issues (product quality,...
Suggested
Hourly pay
Full time
Local area
Quince
Toronto, ON
more than 2 months ago
Customer Care Claims Agent
$45k - $50k per year
...USA, Canada, Ireland, and Australia. We are seeking a Customer Care Claims Agent who performs all core activities within the team,... ...Qualifications: Minimum requirements: ~1+ y ears’ experience in experience in insurance claims handling ~ Excellent communication...
Suggested
Full time
Internship
Neilson Financial Services
Toronto, ON
15 days ago
Customer service and collection agent
...Its mission is to help a wide range of customers obtain financing. Offering customized solutions... ..., and discerning person; You have experience in customer service; You are comfortable with... ...Proven experience as a collection agent. Knowledge of relevant legal requirements...
Full time
Work at office
Trial period
Iceberg Finance Group
Toronto, ON
21 days ago
Customer Experience Manager
...Come join our incredible Retail team! Here’s our Current Opening: Position: Customer Experience Manager Reports to: Scarborough Store Manager Division: Retail Location: U of T Bookstore, Scarborough Campus What You’ll Be Doing: Key Responsibilities:...
Full time
Internship
Afternoon shift
University Of Toronto Press Careers
Toronto, ON
29 days ago
VP, Customer Experience
..., more resilient businesses. Relay is looking for a VP of Customer Experience to scale our customer support function as we move through our... ...product experience to reduce customer friction. Fluency in AI agents and enabling their success within their support journey...
Long term contract
Full time
Internship
Relay
Toronto, ON
more than 2 months ago
Customer Experience Manager
$117.3k - $146.6k per year
...’s CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver... ...workflows. Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of...
Full time
Work at office
Remote work
Flexible hours
Marqeta
Toronto, ON
more than 2 months ago
Customer Experience Specialist
$24 per hour
...ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators... ...fast and the bar is high because our customers expect a lot from us and we refuse to... ...the place for you. The Role As a Customer Experience Specialist, you’ll be the human heartbeat...
Work at office
Local area
Monday to friday
Shift work
Quince
Toronto, ON
24 days ago
Customer Experience Representative
$50k - $55k per year
...This is for 1 existing vacancy. Tayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone...
Full time
Work at office
Work from home
Flexible hours
Brc Group Ltd
Toronto, ON
more than 2 months ago
Customer Experience Leader
...and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect... ...enabled Job Description WHAT YOU’LL DO: The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is...
Long term contract
Full time
Shift work
Afternoon shift
Early shift
Indigo Books Llc
Toronto, ON
more than 2 months ago
Customer Experience Manager
...Work with supportive colleagues who are passionate about improving lives and champion quality and continuous learning. The Customer Experience Manager is an integral part of a collaborative team focused on delivering seamless services and programs to clients and customers...
Full time
Contract work
Homewood Health Inc.
Toronto, ON
more than 2 months ago
Customer Experience Lead
$60k - $70k per year
...such as job-related knowledge, skills and experience. Hybrid Model 3 days in + 2 days... ...first modular air register designed to customize to any surface, and have since expanded... ...The Opportunity You'll own Fittes' customer experience end-to-end and be the single...
Full time
Work at office
Work from home
Flexible hours
Fittes
Toronto, ON
a month ago
Retention Specialist
$70k - $80k per year
...BIRD , and I am the Sr. Director of Retention Marketing and Client Experience. I joined the company 2 years ago,... ...our strategy for retaining new customers and crafting amazing experiences to... ...major department sales channels with customer experience at the core. We value our...
Full time
Summer work
Internship
Work at office
Flexible hours
Jenny Bird
Toronto, ON
more than 2 months ago
Retention Specialist
...We are looking for a data-obsessed, technically-fluent Retention Specialist to lead our customer lifecycle strategy. You aren’t just "sending emails",... ...Qualifications ~3-4 years of dedicated CRM/Retention experience, preferably within the D2C or consumer goods space. ~...
Full time
Worldwide
Dermalogica
Toronto, ON
more than 2 months ago
Customer Experience Specialist (Hybrid)
$45k - $49k per year
...Canadians.â¯ As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and... ...first.â¯We care. You benefit. Your Role at Manion As a Customer Experience Specialist, you will serve as the first point of...
Full time
Internship
Work at office
Remote work
Work from home
Monday to friday
Flexible hours
2 days per week
Grouphealth Benefit Solutions
Toronto, ON
a month ago
Customer Experience Representative - Operations
...and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect... ...cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You...
Full time
Flexible hours
Night shift
Afternoon shift
Early shift
Indigo Books Llc
Toronto, ON
more than 2 months ago
Customer Engineer, Agent Builder
...conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like... ...Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions...
Full time
Manual labor
Work at office
Local area
Decagon
Toronto, ON
more than 2 months ago
Customer Experience Team Lead
$60k - $75k per year
...safety, learning, and compliance - and the team behind that mission matters just as much as the product. We are looking for a Customer Experience Team Lead who is eager to support a high-performing team, and put customers first in everything they do. This team is the heart...
Full time
Flexible hours
Bis Safety Software
Toronto, ON
more than 2 months ago
Customer Experience Representative
$62.65k per year
...integrity, respect, equity and diversity Your opportunity: Reporting to the Manager, Active Healthy Living Centre, the Customer Experience Representative is responsible for working cooperatively, in a team environment to deliver a high level of customer service to all...
Full time
Work at office
Monday to friday
Afternoon shift
Weekday work
University of Toronto
Toronto, ON
5 days ago
Hypercare Customer Experience Coordinator
$75k - $80k per year
...Coordinator to join our team. In this role, you’ll help keep the Quartermaster experience running smoothly by delivering exceptional support to both homeowners and Pros throughout active projects and customer interactions. From managing project workflows to resolving support...
Long term contract
Full time
Work at office
Local area
Sleeping nights
Shift work
Afternoon shift
2 days per week
Early shift
1 day per week
Quartermaster
Toronto, ON
more than 2 months ago
Retention Advisor
$55k - $60k per year
..., Ashford and Hull. As a Retention Advisor, your primary responsibility... ...be to engage with existing customers to renew and retain their... ...crucial role in understanding customer needs, addressing their concerns... ...issues. Report any alleged agent misconduct and/or customer complaints...
Internship
Work at office
Neilson Financial Services
Toronto, ON
17 days ago
Senior Customer Experience Consultant - Conversational Design
...employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place... ...Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational...
Full time
Remote work
Ttec Digital
Toronto, ON
more than 2 months ago
Manager, CRM & Retention
...THE ROLE SMYTHE is seeking a CRM & Retention Manager to own retention engine, from email... ..., digital loyalty mechanics, and customer lifetime value growth. Sitting at the centre... ...retention work as one cohesive customer experience. This is a channel ownership role....
Long term contract
Full time
Contract work
Smythe
Toronto, ON
more than 2 months ago
Customer Experience Leader, Personal Insurance
...values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with... ...flexible work arrangements! We are looking for a Customer Experience Leader, Personal Insurance to join BrokerLink and work from...
Permanent employment
Full time
Work at office
Flexible hours
Brokerlink Career
Toronto, ON
more than 2 months ago
Senior Manager, Retention
$110k - $125k per year
...BIRD , and I am the Sr. Director of Retention Marketing and Client Experience. I joined the company 2 years ago,... ...our strategy for retaining new customers and crafting amazing experiences to... ...major department sales channels with customer experience at the core. We value our...
Full time
Summer work
Work at office
Flexible hours
Jenny Bird
Toronto, ON
more than 2 months ago
Bilingual Collection and Customer Service Agent
...an environment of growth, support, and a customer-focused approach. What’s The Job The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts... ..., and discerning person; You have experience in customer service; You are...
Permanent employment
Full time
Work at office
Work from home
Flexible hours
Day shift
1 day per week
Iceberg Finance Group
Toronto, ON
more than 2 months ago
Seasonal Customer Experience Representative
...and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect... ...cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You...
Part time
Fixed term contract
Seasonal work
Flexible hours
Night shift
Afternoon shift
Early shift
Indigo Books & Music
Toronto, ON
2 days ago
Customer Experience Manager - GTA
...and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect... ...Communities, Our Environment. Job Description The Customer Experience Manager is responsible for the customer experience and the...
Full time
Local area
Flexible hours
Afternoon shift
Indigo Books & Music
Toronto, ON
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Retention Agent at Quince. Be the first to apply!