Business Application Support Analyst

Job Description
Job Description Please Note: Current work authorization for Canada is required for all openings.This is a full-time regular role. You will be working on a remote schedule as part of Fidelity’s dynamic working arrangement.Who We Are:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back‑office support services to Canadian‑based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit Opportunity:
The Business Application Support Analyst serves as a member of the FCC technology team in a technical support and troubleshooting role, maintaining service quality for FCC applications currently in production to support our client base. This will involve responding to client service requests and providing quality problem resolution in a timely manner. The Business Application Support Analyst will also assist with user training, product demonstrations along with some Quality Assurance testing and Business Analysis as it relates to the applications being supported. This role will report to the Manager, Business Applications and Support.What You Will Do:
Ensure that all requests raised by clients and users are handled timely and appropriatelyAnswers questions, clears faults, proposes solutions, and/or arranges for appropriate measures to be takenTracks, troubleshoots and resolves application related issuesEvaluates client requirements and processes (eg. Enhancements or maintenance)As a liaison between the vendor and users, effectively communicating in both business and technical termsInteracts with clients, vendors, FCC employees and other Fidelity firm wide partnersDocuments all problems and assists in their resolutionTake ownership of solving a customer's problem promptly;
use all available resources to achieve the best outcome.Delivers seamless customer service through teamwork and collaborationWhat We Are Looking For:
Completion of minimum 3-year post-secondary program or equivalent work experienceApplication Support and Operations Environment experience is required3-5 years’ experience in a client application support role within Financial Services industry, ideally within the brokerage market5+ years’ experience with solid knowledge and working experience in brokerage business environment with a particular focus on post-trade, mid/back-office applicationsProven ability to support and maintain complex business-critical systems within financial services environments, including Dataphile and related wealth management and brokerage platforms.Experience troubleshooting API requests, response validation, error handling, and performance optimization.Strong knowledge of the Software Development Life Cycle (SDLC) is requiredNice To Have:
Experience in the following (or a combination of the following) is appropriate: Business users with direct and relevant technical experience, Technology support with relevant business exposure, Technical Analyst with business/systems process experienceCSC or IFIC are an assetBilingual (French/English) verbal and written skills is nice to haveThe Expertise You Bring:
Desire and commitment to excellent client service and able to prioritize and manage multiple issuesExcellent communication skills both written and oral;
ability to effectively communicate technical material to non-technical usersDetailed oriented with excellent analytical skills;
aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problemsUse of creativity in finding alternative solutions to business needsAble to work in team environment by participating in a collaborative approach in dealing with and partnering with fellow membersTotal Rewards That Reflect Your Impact
We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today-and your financial well-being tomorrow. For this role, your total rewards include:Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from 88,000 to 117,000 based on your experience and qualifications.RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.Some of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements - 100% remote, hybrid, and in office options.Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy.Parental leave top‑up to 100% of your salary for a period of 25 weeks.Up to $650 for home office equipment.Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.Why Work at Fidelity?
We are proud to be recipients of the following:Awards
Canada’s Top 100 EmployersGreater Toronto's Top EmployersCanada's Top Family-Friendly EmployersCanada's Top Employers for Young PeopleGreat Place To Work CertifiedBest Workplaces for InclusionBest Workplaces for Mental WellnessBest Workplaces for Today's YouthBest Workplaces for WomenBest Workplaces in Financial Services & InsuranceBest Workplaces in OntarioBest Workplaces with Most Trusted Executive TeamsLinkedIn Top Companies in CanadaHuman Resource Director (HRD) - Best Place To WorkHRD - 5-Star Benefit ProgramHRD - 5-Star Diversity & Inclusion Employer DesignationsCanadian Compassionate Companies – CertifiedBenefits Canada's Workplace Benefits Award - Future of Work StrategyTalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in RecruitingCanadian HR Reporter’s Most Innovative HR TeamAbout Us
Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e‑mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at View email address on ca.hrm.tc respects the privacy of your information. Click for a detailed data protection and privacy statement.No telephone inquiries or agencies please.We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
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