Application Support Analyst - Front Office Technology

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.We are seeking an
Application Support Analyst
to provide
L1/L2 application support
for Front Office Investment Banking and Capital Markets technology platforms.The role will focus on
Deal Capture, Trade Booking and Lifecycle Management, as well as
Portfolio Credit Analytics
workflows. You will be responsible for ensuring day-to-day application stability, performing incident triage and functional troubleshooting, supporting controlled change and release execution, and partnering with business, technology, engineering, and infrastructure teams to drive timely resolution and improved service outcomes.The successful candidate will combine strong application support fundamentals with an understanding of financial markets workflows, data analysis, operational controls, and IT service management practices.Additional Information*The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $90K - CAD $110K/year & benefits (see below).The Role
Responsibilities
Provide
L1/L2 application support
for Front Office platforms supporting
deal capture, trade booking, lifecycle events, and
portfolio credit analytics, ensuring stable operation and timely service restoration.Perform
incident intake, triage, impact assessment, and prioritization ;
resolve issues at L1/L2where possible and escape to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.Execute
ITIL-aligned Incident, Problem, and Change Management
processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.Use
ServiceNow
(or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.Troubleshoot functional and technical issues impacting
trade booking and lifecycle flows
(e.G., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.Support operational stability of
portfolio credit analytics
workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.Diagnose and validate data issues using
SQL
(reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.Perform
Linux-based troubleshooting
(log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.Monitor and support
batch/scheduled processing
and critical operational checks;
manage reruns/recovery steps and ensure timely completion of daily cycles.Assist with
deployments, releases, and environment upgrades
across
DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring;
exposure to
CI/CD
practices is a plus.Track defects, enhancements, and operational work items in
Jira
and maintain knowledge assets and technical documentation in
Confluence .Develop and maintain
runbooks and repeatable procedures
for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.Create lightweight automation utilities using
Python / PowerShell / Shell scripting
to streamline repetitive support tasks and improve operational controls.Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.Requirements
Experience in application support, production support, technology operations, or a similar L1/L2 support role.Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments.Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows.Experience supporting business-critical applications in a controlled production environment.Practical knowledge of Incident, Problem, and Change Management processes.Experience using
ServiceNow
or a similar ITSM platform.Experience with
SQL
for data investigation, reconciliation, and issue analysis.Working knowledge of
Linux/Unix
environments and command-line troubleshooting.Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring.Familiarity with
Jira
and
Confluence .Strong analytical and problem-solving skills.Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.Ability to manage multiple priorities while working effectively during time-sensitive incidents.Strong attention to detail and commitment to operational controls, documentation, and service quality.Preferred skills
Experience supporting
deal capture, trade booking, lifecycle management, or portfolio credit analytics
platforms.Knowledge of trade lifecycle events, including amendments, cancellations, corrections, confirmations, and settlement processes.Experience with financial products, such as loans, bonds, derivatives, credit products, or structured transactions.Exposure to batch scheduling and enterprise job-control tools.Experience supporting REST, messaging, file-based, or other system-to-system integrations.Familiarity with
CI/CD tools and deployment practices.Experience writing automation scripts using
Python, PowerShell, or Shell .Knowledge of monitoring, alerting, and observability tools.Experience with root-cause analysis, service improvement, and operational resilience initiatives.ITIL certification or equivalent experience.Exposure to cloud platforms, containerized environments, or modern application support practices.We offer
A multinational organization with 58 offices in 22 countries and the possibility to work abroad.15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.Flexible hybrid policy.RRSP with employer’s contribution up to 4%.A higher education certification policy.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups.Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.A truly diverse, fun-loving and global work culture.S YNECHRON’S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr