Bilingual Property & Casualty Insurance Policy Administration Specialist

Experience Required: 6–8 Years

Work Model:

• Hybrid
  
• 3 Days/Week in office (as per client RTO guidelines)
  

Mandatory Skills

• Property & Casualty (P&C) Insurance
  
• Microsoft Excel
  
• Communication Skills
  
• Team Collaboration
  

Mandatory Requirements

• 6–8 years of experience in Property & Casualty (P&C) Insurance
  
• Multilingual proficiency in English and French (spoken and written)
  
• Experience in:
  
• Policy Administration
  
• Policy Servicing
  
• Insurance Operations
  
• Ability to interpret:
  
• Insurance Policies
  
• Endorsements
  
• Policy Documentation
  
• Strong proficiency in:
  
• Microsoft Excel
  
• MS Office/Productivity Tools
  
• Excellent communication and stakeholder management skills
  
• Ability to work accurately in a process-driven environment
  

Good-to-Have Skills

• Knowledge of the Canadian Property & Casualty Insurance Market
  
• Experience with Guidewire PolicyCenter or similar Policy Administration Systems
  
• Understanding of insurance compliance and regulatory requirements
  
• Proficiency in Microsoft Office applications
  

Key Responsibilities

• Add, modify, delete, and validate policy data for successful migration into the target Policy Administration Platform.
  
• Compare source system records with target system data and perform necessary corrections.
  
• Validate:
  
• Policy information
  
• Endorsements
  
• Coverages
  
• Limits
  
• Deductibles
  
• Other policy attributes
  
• Investigate and resolve policy conversion exceptions and errors.
  
• Monitor policy conversion queues and take corrective action on failed/errored policies.
  
• Support policy renewals by ensuring timely completion of policy conversion activities.
  
• Perform quality assurance checks and validation activities according to established QA frameworks.
  
• Ensure data accuracy, completeness, and compliance with client requirements.
  
• Document exceptions, risks, and issues identified during conversion activities.
  
• Participate in:
  
• Audits
  
• Performance reviews
  
• Quality management programs
  
• Maintain daily production and progress reports.
  
• Track and report KPIs and SLA performance metrics.
  
• Collaborate with stakeholders to resolve policy-related queries and escalations.
  

Essential Skills

• Property & Casualty (P&C) Insurance
  
• Microsoft Excel
  
• Communication
  
• Teamwork
  

Desirable Skills

• Guidewire PolicyCenter
  
• Canadian P&C Insurance Market Knowledge
  
• Insurance Compliance & Regulatory Knowledge
  
• Microsoft Office Suite
  

Primary Keywords

• Property & Casualty Insurance
  
• Policy Administration
  
• Policy Servicing
  
• Insurance Operations
  
• Microsoft Excel
  
• Guidewire PolicyCenter
  
• Policy Conversion
  
• Policy Validation
  
• Endorsements
  
• Coverages
  
• Deductibles
  
• Insurance Compliance
  
• Quality Assurance
  
• KPI
  
• SLA
  
• English
  
• French
  
• Stakeholder Management
  
• Canadian P&C Insurance