Fan Engagement Representative

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

Responsibilities:

As a valuable member of the Fan Services Team you will be responsible for being part of supporting the overall Fan Services department vision while delivering championship customer service and creating positive lasting impressions for all fans.

• Warmly greet fans as they arrive promote a friendly and positive atmosphere.

• Provide professional diplomatic and proactive customer service to any fan who enters our venues.

• Offer friendly and informed responses to any venue or fan-related inquiry or concern.

• Work quickly to resolve report and document for follow-up all fan and venue-related incidents.

• Communicate positively with co-workers and fans; collaborate with the wider Fan Services Team to elevate experience whenever possible.

• Work closely with other event-based departments to assist fans with accommodations or requests.

• Accommodate the event needs of fans who require accessible assistance throughout our venue (physical visual hard hearing sensory needs etc.)

• Help manage crowd control outside the venue including the organization of lines and flow of traffic to alternative gates.

• Create proactive touch points by actively engaging with all fans.

• Act as an information liaison for fans.

• Solve record and report issues and incidents as needed.

• Solicit feedback from fans to continually improve the game day experience for all.

• Communicate positively and professionally with fans and MLSE staff.

• Adhere to all MLSE service standards and policies.

• Work in compliance with the provisions of the Occupational Health & Safety Act.

• Other responsibilities as required.

Qualifications:

Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

• A passion for providing excellent customer service.

• Self-motivated and energetic demeanor with the ability to move around the venue safely and swiftly.

• Illustrate the dedication and passion to provide unimaginable fan experiences.

• A genuine desire to listen to and resolve all fan inquiries.

• An ability to use creative problem-solving skills and confidence without being prompted.

• Excellent interpersonal and communication skills.

• Must be available to work evenings weekends and holidays as required as early as 4pm.

• Must be available to participate in team training and team-building sessions.

• Work well in a team environment and handle multiple tasks simultaneously.

• Familiarity with the City of Toronto and tourist attractions is an asset.

• Bilingualism an asset (Not mandatory)

• Smart Serve certification.

Job Posting Compensation Range/Rate:

$19.13

Were glad youre here. Once you apply well follow up by email and you can track everything in your Candidate Portal . Want instant updates Opt-in for SMS notifications to stay in the loop.

At MLSE we are committed to building an equitable diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Required Experience:

Unclear Seniority