Pharmacy Manager

About us:

PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy.

• Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA.
• Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment.
• Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare.
• Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience.

We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! 

Permanent, full-time opportunity

Location & Hours of Operation: Ability to commute to 2-2624 Dunwin Drive, Mississauga, ON. This is a full-time, permanent position at 40 hours per week. We’re looking for someone with the flexibility to work variable shifts during our operating hours: Monday to Friday from 9:00am to 7:00pm and weekends from 9:00am to 5:00pm.

Affirming Care Pharmacy is located on the unceded and traditional territories of the peoples of the Treaty and Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations. The city of Mississauga is also homeland to many global Indigenous Peoples.

Who we hope to find:

We are looking for a highly motivated and patient-focused Pharmacy Manager to join our incredible Affirming Care Pharmacy team in Mississauga. Reporting to the Senior Manager, Pharmacy Operations, the Pharmacy Manager will play a key role in leading our day-to-day pharmacy operations and the pharmacy team, helping to refine processes and ensure every patient receives the most inclusive, affirming care possible. This is a unique opportunity to join an energetic and growing team that’s deeply committed to making a difference.

In this role, you’ll make an impact by:

Managing the Pharmacy Team

• Supporting with hiring, and supervising a high-performing team of Pharmacists, Pharmacy Technicians and Pharmacy Assistants
• Owning performance management for the pharmacy team, including setting goals, conducting regular performance reviews and coaching
• Onboarding and training new team members, and identifying ongoing development opportunities for existing team members
• Creating and managing staff schedules to ensure adequate coverage across operating hours, including evenings and weekends

Providing Patient Care & Support

• Leveraging your clinical expertise within a multidisciplinary environment to deliver comprehensive, patient-centered care
• Performing patient medication counseling duties and providing exceptional customer service both over the phone and in-person
• Coordinating with patients to set up shipping and delivery preferences
• Managing patients’ refill cycles to make sure they do not run out of their medication
• Assisting patients in navigating insurance challenges 
• Providing in-person patient care, including administering injections in accordance with scope of practice and regulatory requirements

Leading Pharmacy Operations & Oversight

• Supervising and assisting Pharmacy Technicians and Assistants ensuring the accuracy of all prescriptions dispensed and shipped as per College of Pharmacy regulations 
• Overseeing inventory management; performing inventory audits, managing the purchasing of packaging and pharmacy supplies and coordinating medication orders with wholesalers

Maintaining Compliance & Driving Collaboration

• Ensuring compliance with applicable Federal and Provincial laws, rules and regulations
• Ensuring all requirements for the documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are satisfied 
• Collaborating with key team members to formulate business insights and drive operational and patient care improvements

We need someone who has:

• A Bachelor's degree in Pharmaceutical Science or Pharm-D
• An active Pharmacist license and is in good standing with the Ontario College of Pharmacists, with authorization to administer injections
• 2+ years of people management experience in a pharmacy setting
• A strong understanding of pharmacy business operations and economics 
• Proficiency in all aspects of pharmacy software, from data entry and billing to report generation and troubleshooting
• A positive attitude, a strong sense of urgency and a team player mentality
• Experience navigating operational, technological and strategic change 
• Strong problem-solving and analytical skills 
• The ability to set priorities and manage time effectively, and is detail-oriented
• Active listening and strong communication skills (written and verbal)
• Flexibility to work different shifts including evenings and weekends

It would also be great if you have:

• Experience with Kroll

Compensation:

• $120,000-$140,000 CAD/year (equivalent to $57.69 - $67.31 per hour)
• Liability insurance and reimbursement of licensing fees included
• Eligible for quarterly bonuses
• Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America.
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to Canadian, full-time team members and may be adjusted based on your location or employment type).

Do you think you could be our next  Pharmacy Manager ? We look forward to seeing your application!

#LI-Onsite

Why you should join us:

• Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
• Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before. 
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming. 

What we’re offering (based on full-time, permanent roles in Canada & the USA): 

Along with the benefits below, we offer additional programs and supports designed to help you feel your best—both at work and outside of it. 

• Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure
• Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
• 8 health/sick days
• Extended mental health coverage
• $20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
• $500 learning fund to use towards courses and other professional development
• Our unique  People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada and the USA. Team members working onsite at Affirming Care pharmacies do need to be physically present.