Field Service Engineer

Summary of Role: This position is to plan, coordinate and execute preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. In addition this position will deliver operational and technical training to internal staff and external customers. The incumbent will possess excellent customer relations skills, be able to communicate clearly both verbally and written, develop training material and present in classroom and virtual environments. The individual must be qualified to do mechanical adjustments, troubleshoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.
Key Responsibilities
Implement and manage hands‑on daily activities of maintenance, troubleshooting and repair.
Provide superior reports to the back office.
Travel to other locations as required by manager, including Mexico and Canada.
Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
Conduct systematic root‑cause analysis of problems to ensure permanent resolution and/or elevate with a proper problem description and documentation when root cause is not identified.
Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
Training responsibilities: Execute technical trainings for qualification of customer and SIG staff;
Maintain training records;
Evaluate training program success;
Participate in technical trainings and field activities to build/maintain technical expertise;
Maintain training equipment readiness;
Support other trainers who are being developed.
Travel100 % of the time.
Skills, Experience & Education
Engineering Associate’s degree, preferably electrical or mechanical.
Six or more years in technical/equipment/machinery experience, preferably with SIG Combibloc systems.
Experience troubleshooting across all levels of complexity on this equipment.
Prior experience developing and delivering training programs.
Benefits
Healthcare & life insurance for employee and qualified dependents.
401(k) retirement matching.
Vacation & paid sick leave.
Paid holidays.
Performance bonus.
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