Key Leader

Poppy Barley designs, crafts and sells luxury leather goods and footwear at a direct to consumer price point. With extended size options, full transparency on production practices and a killer customer experience online and in-person, we are creating a new chapter in Canadian retail. Join our team of exceptional people for a chance to get creative, experiment, have an impact and raise the bar together.

Job Title: Key Leader

Division: Retail

Location: Poppy Barley, Market Mall

Reports to: Store Manager

Status: Part Time / Full Time

About this opportunity:

The Key Leader leads a team of brand concierges to execute an incredible Poppy Barley customer experience to create the conditions for success in all aspects of the store’s business, including executing store strategy to deliver on priorities, ensure operational tasks and procedures are successful as well as opening and closing routines are completed. You will also work with your fellow Key Leaders and management team communicating in a way that each staff member is aware of their contribution to the store’s success.

Role Responsibilities:

• Execute initiatives designed to drive customer satisfaction and business efficiencies
• Lead the sales floor, motivating the team to achieve store sales and customer experience
• Support the store management to ensure work tasks are completed in a timely and efficient manner
• Provide support in execution of marketing and visual presentation to promote sales and sustainable projects
• Plan the day for customer experience, sales performance, hours management (budget) and success
• Read communications and interact with store management to be knowledgeable of all current initiatives, priorities and business metrics
• Serve as a Brand Concierge to achieve priorities in store, with customers as the primary focus. Spending time on the retail floor connecting with customers and your team
• Mentor and train individuals; provides on the job training to staff sharing a higher level of knowledge of product and processes
• Handle customer cases and resolve them according to Poppy Barley’s values; onboarding support as required
• Act as Manager on Duty and collaborates effectively with employees
• Complete the opening and closing duties for your shift
• Provide feedback to the management team regarding store processes, operations, product, people and customer experience, bringing new ideas to push for continuous improvement of the business
• Ensure any marketing requests are created and submitted within the specified timeline.
• Support the Marketing Team in any in store events
• Report on the success of social media via sell-through in the products highlighted

Key Performance Indicators:

• Meet store sales targets on a daily basis
• Ensure you and all employees are aware of daily goals, any promotional items and business priorities
• Decreased rate of in store returns
• Conversion rate meets or exceeds target level
• Meet store payroll hours guidelines by making key daily staffing decisions when necessary
• Merchandise the store based on Poppy Barley presentation standards
• Inventory adjustments and fulfillment accuracy

What You Bring:

• An experienced leader in retail, sales, or customer service, with a background in elevated/luxury customer experiences as an asset
• Demonstrated understanding of service excellence in a consumer-facing environment
• Entrepreneurial mindset with a passion for learning—you embrace experimentation and continuous improvement
• You stay informed on retail trends, you’re well-connected, and know how to build community.
• Passionate about the fashion industry and creating meaningful connections through styling and education
• Highly organized self-starter with strong time management skills and the ability to prioritize effectively
• Proficient in MS Office (Word, Excel, Outlook) and Google Drive applications
• A flexible schedule, including availability for daytime, evenings, and weekends
• Holiday blackout period from mid-November to mid-January (exact dates determined annually)
• Possibility of some travel to support Poppy Barley pop-up shops and events
• Ability to lift and unpack inventory boxes (up to 40 lbs) and stand for extended periods

What you can expect from us:

• Competitive wage, based on experience
• Generous employee discount on Poppy Barley products
• Participation in extended health and dental benefits (Full Time)
• Commitment to your professional development, including annual reviews to celebrate achievements and identify growth opportunities
• A dynamic, passionate team that values collaboration and innovation
• A firsthand look into the sustainable fashion industry, retail operations, and entrepreneurship

Poppy Barley is an equal opportunity employer and is passionate about creating an inclusive workplace. We are committed to fostering diversity in age, gender identity, race, sexual orientation, physical ability, ethnicity, and perspective.

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.