Adventure Course Guest Services

Guest Service Agent  

Location: Whirlpool Adventure Course  

This position has an estimated start date of May-June 2026. 

Summary  

Guest Service Agents are the face of WildPlay Parks, playing a crucial role as  the  welcoming members of our brand and embodying our pride. Our Guest Service Agents exceed guest expectations by consistently providing exceptional service and going above and beyond. With a friendly, confident, and informed approach, they greet our guests, handle reservations, manage check-ins, promote merchandise , and ensure a smooth, efficient arrival and departure at  our  parks.  

To  succeed as a Guest Service Agent, you bring a friendly, positive, and energetic  attitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guest’s needs.  You’re proactive, taking the initiative to  complete tasks during quieter times, and a team player who collaborates seamlessly with others during busi er times to enhance the overall guest experience.  

Responsibilities and Duties  

The  Guest Service Agent ’s  responsibilities include, but are no t limited to :  

• Provid ing  personal service that exceeds  guests' expectations  

• Giv ing  correct information  regarding   elemen ts,  products,  pricing , access requirements, and promotions  

• Follo wing  elem ent-specific procedures when booking or checking-in guest s  and ensur ing  that waivers and registration forms are completed correctly  

• Admin ister ing  reservations, deposits,  payments, and collec ting  required guest information   for e ach visit  

• Assist ing   guests in merchandise purchases, tracking inventory, and  maintain ing   a  clean ,  attractive ,  and organized  appearance of  all  area s  

• Mainta in ing  general upkeep of park grounds and buildings  


• Assist ing   in other areas of operation when needed; may  include   in-field marketing and sales, guest bookings, retail sales, and the opening and closing procedures of the  park  


• At times, acting as our  Food&Beverage Attendant,  serving and preparing items such as ice cream and other food items to guests.  

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact View email address on jobs.jobcopilot.com so that appropriate arrangements can be made.  

Please note that this role involves essential physical duties, including lifting, prolonged standing, bending, periods of walking, etc. Candidates must be able to safely perform these core job requirements.  

Required  Qualifications and Skills  

• E xperience in delivering excellent customer service  

• Ability to consistently achieve  high standards of work in all aspects of the role  

• Unfailing attention to detail  

• Excellent communication skills  

• Good judgment a nd strong decision-making skills  

• Ability to act both independently and as a team player  

• Initiative and a proactive approach to general duties that improve the guest experience  

• Openness  to feedback  and a positive attitude  

• Physical demands include standing, sitting and occasional bending/twisting/ kneeling  

• Strong verbal communication skills along with active listening  

• A positive attitude and openness to feedback  

• Bilingualism considered an asset, not  

Note : On-the-job training will be provided upon employment.  

Work  Department  

Guest  S ervice  Agents   fall under the Guest Service  D epartment. They report  to the Guest Service  Team Leads,  and Park Management.  

Work Schedule  

This is classified as a  seasonal position. Our  peak  season typically runs from  June  to September depending on the weather and the needs of the business . Specific employee contracts are flexible and adaptable to individual availability.  

Guest Service Agents work a flexible schedule of full-time and part-time employment . This includes working evenings, weekends, and holidays, at times.

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