Technical Lead

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

We are looking for a technical lead to join our team and drive the development of our AI-driven applications.

Job Summary

We are seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications — from intelligent agents to RAG integrations into productivity SaaS to optimized headless services and Data Bases. Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AI SaaS from prototype to production, ensuring our applications are robust, performant, and secure.

This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLM response API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a fast-paced, agile environment where priorities may shift, and be willing to own problems end-to-end.

Primary Job Responsibilities

• Lead a diverse, inclusive, high-performing engineering team  

• Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization  

• Contribute meaningful amounts of clean, efficient, tested, and scalable code 

• Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed  

• Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos) 

• Collaborating with data, ML, and DevOps engineers 

• Build and optimize RAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI 

• Develop and integrate agentic workflows using LangGraph and LangChain for multi-step reasoning and tool use 

• Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation 

• Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication 

• Collaborating with UX/UI designers in Figma 

• Ensuring the security and performance of the application’s server-side logic  

• Troubleshooting and debugging issues to optimize the application's functionality  

• Developing APIs for seamless front-end–back-end communication  

• Keeping up-to-date with industry trends and emerging technologies  

• Monitoring application performance and usage 

• Keeping up-to-date with industry trends and emerging technologies  

• Monitoring application performance and usage 

Experience:

• Minimum of 5 years of experience in software development, with a focus on JavaScript frameworks and web applications  

• Proven expertise in scalable web application with modern frameworks 

• Used to work in an Agile environment 

Skills/Abilities/Knowledge

• Strong programming skills in Python

• Proficiency in one or more back-end frameworks: Fast API

• Proficient in Vue.JS (preferred) or React

• Experience with Git and its CI/CD tools 

• A continuous learning mindset to stay up-to-date with evolving web and cloud technologies

• Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB) 

• Understanding of server-side architecture and RESTful APIs 

• Troubleshooting and debugging skills 

• Familiarity with cloud computing platforms (e.g., AWS and Azure) 

• Familiarity with security best practices 

• Familiarity with Machine Learning model training and inference, especially LLMs

• Familiarity with agentic workflows and automation

• Familiarity with Machine Learning model training and inference, especially LLMs 

Leadership

• Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools 

• Willing to own important problems end-to-end, but also have good delegation skills and are willing to pick up whatever knowledge you're missing to get the job done. 

• Excited to do hands-on technical work but equally excited to lead technical teams to peak performance 

• Can create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think 

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Education

• Bachelor's degree or more in Computer science or related field.

Languages

• Excellent conversational and written knowledge in English (C1 level minimum).
• French and Spanish language skills are a bonus.

Tools and Applications

• Backend framework: Fast API

• Automation framework: N8N, Pydantic or LangGraph

• Version control and CI/CD: Gitlab

• IDE: Cursor 

Our offer

• Impactful work . Opportunity to work on cutting-edge AI-driven products that will be game-changers for our business.

• Professional growth . Continuous learning and development opportunities in a dynamic, remote work environment.

• Competitive compensation . Attractive salary and benefits package.

• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.